I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working. I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen company's start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050517/ecc188f6/attachment.htm
mr. barker wrote:> I tried calling their toll free number and toll number last week in > the morning and afternoon and was handed a recording saying this > number is no longer in service. The web site was up but there was no > message on the site as to why the phone numbers were not working. > > I just called the number now and it is working. > > Being around the internet for a quite a long time this gives me an > uneasy feeling. I have seen company?s start to go under and pull the > plug when they get into financial trouble(not being able to pay the > bills) and run with the customers money. I have had this happen to me > on 2 occasions. Just the woes of doing business on the net. > > Being in Canada it makes it very difficult to find companies that will > ship COD from the US. If I was to order I would only order COD from > now on from VoipSupply. > > I have ordered product from VoipSupply and received the product. I > will not be ordering more product do to this outage of the phones with > no explanation. > > Just my 2cents. >Maybe the tollfree provider was responsible for the outage and maybe it only affected service from Canada. They accept credit cards and paypal. I believe you would have some recourse if they ran with your money. I quit shipping anything COD to anywhere a few years ago. If the customer refuses delivery the vendor loses money. When UPS instituted a policy of not handling cash payment for COD, I quit for good.
> > Being around the internet for a quite a long time this gives me an > > uneasy feeling. I have seen company’s start to go under and pull the > > plug when they get into financial trouble(not being able to pay the > > bills) and run with the customers money. I have had this happen to me > > on 2 occasions. Just the woes of doing business on the net. > > > > Being in Canada it makes it very difficult to find companies that will > > ship COD from the US. If I was to order I would only order COD from > > now on from VoipSupply. > > > > I have ordered product from VoipSupply and received the product. I > > will not be ordering more product do to this outage of the phones with > > no explanation. > > > > Just my 2cents. > > > Maybe the tollfree provider was responsible for the outage and maybe it > only affected service from Canada.Or, maybe they were using Broadvoice. ;)
Fellow Canadians: Please excuse this brief bit of self-promotion but in my defence it does pertain to this thread.> Being in Canada it makes it very difficult to find companies that will > ship COD from the US. If I was to order I would only order COD from > now on from VoipSupply.We are in Canada; we are authorised Digium, Grandstream, Sipura, and Snom resellers; and we ship COD (within Canada). -- George Pajari, netVOICE communications 604 484 VOIP (484 8647 x102) Open Source VoIP/Telephony Specialists 1 877 NET VOIP (638 8647 x102) www.netvoice.ca www.ip-centrex.ca www.digium.ca www.grandstream.ca www.sipura.ca www.snom.ca
We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), but the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. I had arrived, and anticipated their arrival Thursday AM. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say "Show Stopper" ??? So, not only did I sit on my hands for 16 hours, but this caused me TONS of grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project. SUMMARY: If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else. On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors. At 12:37 AM 5/18/2005, you wrote:>I tried calling their toll free number and toll number last week in the >morning and afternoon and was handed a recording saying this number is no >longer in service. The web site was up but there was no message on the >site as to why the phone numbers were not working. > >I just called the number now and it is working. > >Being around the internet for a quite a long time this gives me an uneasy >feeling. I have seen company's start to go under and pull the plug when >they get into financial trouble(not being able to pay the bills) and run >with the customers money. I have had this happen to me on 2 occasions. >Just the woes of doing business on the net. > >Being in Canada it makes it very difficult to find companies that will >ship COD from the US. If I was to order I would only order COD from now >on from VoipSupply. > >I have ordered product from VoipSupply and received the product. I will >not be ordering more product do to this outage of the phones with no >explanation. > >Just my 2cents. > > > > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-usersBest Regards, Karl J. Vesterling E-Mail: kjv@ken-ton.com ---------- Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 ---------- Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ---------- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050525/b8f31b61/attachment.htm
I agree that voipsupply is great! Now can we end this thread? So they had phone problems, so what. As for the license issues, that is not their problem. If cisco is a pain about licenses it's cisco's issue. Sometimes I have secretaries that just fail to show up. I think we can live with it and admit that voipsupply is a decent reseller. I have seen some ship delays, but in reality they are a business and want to make customers happy. How often has there been an open source project with real companies involved in support and sales? I cannot recall any that survived the dot com boom. If you look at some of the voip service companies out there reselling termination, you will find that voipsupply is on a much better track. They are running their operation like a professional catalog company. I forsee they will be around for a long time. Just my 2 cents. Greg -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Tom Hayden Sent: Wednesday, May 25, 2005 9:12 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com VoIPSupply has given me some of the best customer service I've ever received ANYWHERE. period. I called their 800 number and spoke with Dave (David?) and he advised me on purchases and hooked me up with everything I wanted/needed! Thanks VoIPSupply! -- Tom Hayden On 5/25/05, Karl J. Vesterling <kjv@ken-ton.com> wrote:> > VoipSupply tech support is awesome... I'll second that observation. > > > > At 06:51 PM 5/25/2005, you wrote: > > I have followed this thread but didn't say anything until I read this> one, since I think that the problems he had with VoipSupply.com were > the writers fault and not voipsupply.coms. > So here I start, I have purchased from voipsupply.com over 120 phones> (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had> a technical or other sales problem with them, not even shipping, of > course when I order large quantities I don't expect next day delivery,> it's more like 10 days. But whenever I ordered smaller quantities they> were shipped the day they were ordered. I even tried by ordering > direct from their site without calling the sale rep I usually use, so> that I don't get special attention, and viola it was shipped that same> day. As for technical support, I can only say that I couldn't ask for> something better, they are very good in supporting as much as they > have to go (new firmwares, deployment examples, and so on). > > On 5/25/05, Karl J. Vesterling <kjv@ken-ton.com> wrote: > > > > We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. > > There was no licenses with the phones... Go figure... So, > evidently > they're supposed to be new, and one would expect they > come with the license, > but alas no license. > > > > Really, since when does it come with a license? > http://www.voipsupply.com/product_info.php?manufacturers_id=10&product > s_id=356 They don't even say that it comes with the license. Anyhow > why do you want the license? It's only needed for call manager. Try > dealing with Cisco and they will tell you $300 + without the license.> I'm coming from there. > > > We discovered this during our initial purchase of a few Sipura > Units and > (2) Cisco 7960 Phones. > > So if you went ahead and purchased 6 more, you obviously knew whats > going on. > > > When we purchased the (6) additional Cisco 7960's it would seem > that no > only was there no license (as expected), as your ignorance> expected. > > But the phone itself was configured > with an unknown password and> they weren't consistent with the Firmware > versions installed. > Needless to say upgrading these to the latest SIP > Firmware was > quite the difficult task. > > Cisco ships them with SCCP, so why to you expect voipsupply.com to > change it? > Nowhere is it mentioned that it will be preloaded with sip. > http://www.voipsupply.com/product_info.php?manufacturers_id=10&product > s_id=356 > > Difficult task? really? so is eating and sleeping, if you haven't got> the time (I haven't, at least not always). > > > Also worthy of note is that I flew to the location where we were > deploying > these units (Buffalo NY, which oddly enough is the home > town of > Voip-Supply) > > and they had shipped the purchased items to the Bill-To address > instead of > the Ship-To address. > > This makes me think that you didn't either: > Ask them to ship to another place, or the Ship-To address wasn't > registered with your bank, before you check out the web site clearly > states, that if your shipping address is not on file with your bank it> will be shipped to your bill to address. > > > > > Add to that the packages were a day late, and since the Bill-To > address is > residential they didn't arrive until 4:55PM on a Friday. > > So why didn't you call UPS or Fedex to fight about this, nothing to > do with Voipsupply.com, unless you ordered it way early in the day, > and they shipped it the day afterwards. > Residential address? I don't see how this is voipsupply.coms fault. > Looks more like your fault to me. > > > > > I had arrived, and anticipated their arrival Thursday AM. > > No ones fault what you thought, anticipated, or ate that morning. > > > In short, I wound up sitting on my hands with my thumb stuck in an> > extremely uncomfortable place for 16 hours eagerly anticipating the > arrival > of the purchased items. > > I really want to know where that thumb was stuck, any chase of you > revealing that? Please?????? > > > > > Here's the kicker. Since we purchased two MediaTrix 1204's I was > expecting > to be able to get in touch with their technical support > if I had > difficulties. Alas, Mediatrix business hours are 9:00AM -> 5:00PM Mon - Fri > Eastern. No dice there... Can you say "Show > Stopper" ??? > > I thought this was a voipsupply dot com thread. > > > > > So, not only did I sit on my hands for 16 hours, but this caused > me TONS of > > OK, this gives me some clue at where you thumb was, oh my god for 16> hours? that really hurts. Can you still type with 10 fingers????? > > > grief since my regular 9 - 5 job here in DC occupies that spectrum > of my > time, and the Thursday and Friday when I was expecting > delivery was personal > time that I took off from work to do this > side project. > > Well I thought that the grief was because of the uncomfortable > position with your thumb and hands, but never mind. > > > > > SUMMARY: > > > > If you call Voip-Supply and the person that answers the call is > named > Damon, ask for someone else. > > > > On the other hand, feel free to recommend Damons incredibly > astounding and > unique customer service abilities to all your > competitors. > > > > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > Best Regards, > Karl J. Vesterling > E-Mail: kjv@ken-ton.com > ________________________________ > Telephone: > Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) > 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara> Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 > Extension 0 ________________________________ Yahoo Messenger: > karl_vesterling > ICQ: 1548052 > AOL Instant Messenger: n2vqm > ________________________________ > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > >-- Tom _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
OMG! Has anyone tried to visit www.ken-ton.com? It's a laugh! Explains his whole email. Heh... Greg ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Karl J. Vesterling Sent: Wednesday, May 25, 2005 1:29 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: jscinta@ken-ton.com Subject: Re: [Asterisk-Users] VoiPSupply Dot Com We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), but the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. I had arrived, and anticipated their arrival Thursday AM. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say "Show Stopper" ??? So, not only did I sit on my hands for 16 hours, but this caused me TONS of grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project. SUMMARY: If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else. On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors. At 12:37 AM 5/18/2005, you wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working. I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen company's start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Best Regards, Karl J. Vesterling E-Mail: kjv@ken-ton.com ________________________________ Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 ________________________________ Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050526/dbea14e5/attachment.htm
On 5/31/05, Karl J. Vesterling <kjv@ken-ton.com> wrote:> > I'm amazed that this thread keeps going...So am I, but you keep it up :)> About the claim of Ship-To being on file with bank... > > CDW doesn't have a problem with it... Ingram Micro doesn't have a problem > with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a > problem with it... Why would Voip-Supply???Last time I checked this was an item you ordered from VoipSupply, and VoipSupply DOES require you to have the Ship-To address on file with your bank (BTW, so do others, so you got some that don't, wow), and yes VoipSupply does clearly state that, when you go thru the process of checking out the items on their web site.> We accept packages every day with the same Ship-To address specified to > Voip-Supply...WOW, really a nice accomplishment. But I don't think that if you don't have that ship to address on file with your bank, and you order things from voipsupply.com thru their web site, that they arrive as well.> > Additional comments dispursed throughout.... > > At 02:32 PM 5/27/2005, you wrote: > > On 5/27/05, Karl J. Vesterling <kjv@ken-ton.com> wrote: > > At 08:59 AM 5/27/2005, you wrote: > > > > [ snip for brevity ] > > I just wanted to clarify ... this isn't a voipsupply.com problem at all, > > but > > rather a courier screwup... which happens anywhere and at anytime... > right? > > > > TWO screw ups in the shipment. > > 1.) It was shipped to the Bill-To address. Since there is no one there > > during the day I had to sit and wait for it lest it not be delivered. > > This screw up has to do with the person that ordered it, because they > didn't have the ship to address on file with their bank. > This was not a paypal transaction. > The PO had BIG BOLD LETTERS - "Ship To:"Again, you love beating around the bush, it doesn't matter if it was PayPal or not, it was VoipSupply.com but you know what (listen to this because I think you never heard about it before) VoipSupply.com has a policy that you can't ship to an address that you don't have on file with your bank, and VoipSupply.com makes you aware of this when you check out.> > I'm unaware of any practices with the bank that requiring Ship-To addresses > to be on file with them.You are not saying the truth here, since you are aware, I told you about it at least 4 days ago. BTW, it might not be the bank, but the merchant in our case (yep you guessed it, no not PayPal, not CDW, yeah you got it....) VoipSupply.com might be the one requiring it.> Perhaps your financial institution is a bit different? > > > > > 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's > > priority overnight, and it's across town, and the tracking number was > > supplied on Wednesday one would expect that it would show up Thursday, > not > > Friday. > > See above, again this is a screw up that happened because of the one > that ordered it, by NOT having the ship to address on file with their > bank. > Where do you get this Ship-To on file w/ Bank idea?I have it all the time, here are 2 that require that: www.voipsupply.com www.thenerds.com I get the following when checking out from thenerds.com: Note: To help prevent credit card fraud, TheNerds.Net can only ship orders to a verifiable address. If you choose an alternate shipping address you will be required to make this address verifiable with your credit card company. This will involve placing a call to your credit card company at the Customer Service number listed on the back of your credit card to have an "alternate address memo" notated on your account. The credit card company must enter the name and address of the person to whom you are requesting your package be sent. TheNerds.Net's order processing department will phone your credit card company to confirm you have set up the alternate address memo. TheNerds.net's Order Processing Department usually confirms all orders with an alternate shipping address within 24 hours. If your Credit Card company is unable to set up this alternate address memo, please call our order processing department with your order confirmation number at [1-888-566-6373].> > > > Anyhow, you were already answered before that it had to do because YOU > didn't have the address on file with your bank. Why are you repeating > this lie that it is voipsupply.coms fault? > Be repeating it you make yourself look more like a politician or media > person, but certainly not someone that is in the electronic > engineering business. No I will not believe it because I read it > twice, so stop it. > No lie... Fact. There is a difference... > > > > > > So, what we have here is one problem compounded by another, none on > behalf > > of the courier. > > Exactly, but on behalf of the ordered. > > If you give a Ship-To address that is NOT on file with your bank, you > will NOT get it to that address, and it WILL delay shipping. > Gosh dang spin doctors... > Where does it state this??? > Prove it.Here it is from the checkout page (the step where you choose a payment option) on VoipSupply.com: IMPORTANT: Your billing and shipping addresses MUST match the address your credit card statement is mailed to or must be listed as an alternate shipping address with your credit card company. If the address does not match, your order may be delayed or canceled. If you have any questions about this while placing your order, please contact our sales department at 1-800-398-VOIP and someone can complete your order making any necessary modifications.> > > > > Best Regards, > Karl J. Vesterling > E-Mail: kjv@ken-ton.com > ________________________________ > Telephone: > Washington DC: (202) 448-3009 Extension 0 > Annapolis MD: (240) 524-6706 Extension 0 > Bethesda MD: (301) 576-3014 Extension 0 > Niagara Falls NY: (716) 286-9175 Extension 0 > Buffalo NY: (716) 608-1121 Extension 0 > ________________________________ > Yahoo Messenger: karl_vesterling > ICQ: 1548052 > AOL Instant Messenger: n2vqm > ________________________________ > > >
Well spoken Brian. Karl, let it rest for the sake of Pete. You made your complaints. It was heard by all. The facts were laid out about 6 times now. Everyone has figured out the how and whys of the problem you experienced. You have been apologized to and as far as I can see the problem was corrected. You got your stuff. The vendor made good and went to the trouble if following up with you and the list. These things happen. I hope they don't happen again but seriously... It happens. How the vendor responds is the important thing. They did right by you so please save the rest of us any more time on this issue and drop it. Cheers, Wiley -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Brian Capouch Sent: Tuesday, May 31, 2005 11:28 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com Karl J. Vesterling wrote:> > I'm amazed that this thread keeps going... >All of us are amazed, too: "Karl is going to get the last word in here, no matter what." I would recommend you move on; this is a pissing contest and I am relatively certain I speak for others in saying that you are coming out on the worst end of this with your endless nitpicking and whining. We've all made up our minds long ago as to the likely underlying truth in this matter, and you reinforce it by refusing to let it go. B. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Karl has already stated more that once that this was NOT a credit card purchase. If a credit card was not used for the purchase, why would you need a Ship To address on file with the credit card company? Cory Andrews from VOIPSupply has also admitted that the sales rep who took the order made a mistake and failed to notice that a Ship To address had been supplied. On Thursday, June 02, 2005 9:04 AM, The VoIP Connection [SMTP:asterisk-biz@thevoipconnection.com] wrote:> I know I'm running the risk of fanning the flames on an already belabored > thread here, but there is some misinformation flying around. > > Credit card fraud is an unfortunate fact of life, and it costs everyonewho> isn't perpetrating it money. There is no single universally agreed on > process that will guarantee a merchant protection. If there was,somebody> would figure out how to game it. > > Different banks have different merchant account requirements,e-businesses> use different procedures to protect themselves, and of course different > businesses tolerate different levels of fraud. > > Some vendors require that items be shipped to an address on file toprotect> themselves. Others (like us) do not. We have a process for validating the > card for these cases which our bank has agreed is adequate in most cases. > It's a little more time consuming but it is something that many of our > customers require. > > There was a misunderstanding, let's move on. I am really tired of seeing > "VoiPSupply Dot Com" every time I open a digest email... > > Michael Crown > Managing Partner > www.thevoipconnection.com > 321.989.6728 ext. 611 > sip:611@voiceserver.thevoipconnection.com > > > -----Original Message----- > > From: Matt [mailto:mhoppes@gmail.com] > > Sent: Thursday, June 02, 2005 8:00 AM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: Re: [Asterisk-Users] VoiPSupply Dot Com > > > > He is right Karl. Without the ship-to being on file with the bank.. > > the company can be held responsible for fraudulant purchases. > > > > On 5/31/05, Karl J. Vesterling <kjv@ken-ton.com> wrote: > > > > > > I'm amazed that this thread keeps going... > > > > > > About the claim of Ship-To being on file with bank... > > > > > > CDW doesn't have a problem with it... Ingram Micro doesn't have a > > > problem with it. Merisel doesn't have a problem with it. Digi-Key > > > doesn't have a problem with it... Why would Voip-Supply??? > > > > > > We accept packages every day with the same Ship-To address > > specified > > > to Voip-Supply... > > > > > > Additional comments dispursed throughout.... > > > > > > At 02:32 PM 5/27/2005, you wrote: > > > > > > On 5/27/05, Karl J. Vesterling <kjv@ken-ton.com> wrote: > > > > At 08:59 AM 5/27/2005, you wrote: > > > > > > > > [ snip for brevity ] > > > > I just wanted to clarify ... this isn't a > > voipsupply.com problem > > > at all, > but > rather a courier screwup... which > > happens anywhere > > > and at anytime... > > > right? > > > > > > > > TWO screw ups in the shipment. > > > > 1.) It was shipped to the Bill-To address. Since there > > is no one > > > there > during the day I had to sit and wait for it lest > > it not be delivered. > > > > > > This screw up has to do with the person that ordered it, > > because they > > > didn't have the ship to address on file with their bank. > > > This was not a paypal transaction. > > > The PO had BIG BOLD LETTERS - "Ship To:" > > > > > > I'm unaware of any practices with the bank that requiring Ship-To > > > addresses to be on file with them. > > > Perhaps your financial institution is a bit different? > > > > > > > > > > > > > 2.) when an order is placed on a Tuesday AM (or) Monday PM, and > > > > it's > > > > priority overnight, and it's across town, and the > > tracking number > > > was > supplied on Wednesday one would expect that it would show up > > > Thursday, not > Friday. > > > > > > See above, again this is a screw up that happened because > > of the one > > > that ordered it, by NOT having the ship to address on file > > with their > > > bank. > > > Where do you get this Ship-To on file w/ Bank idea? > > > > > > > > > > > > Anyhow, you were already answered before that it had to do > > because YOU > > > didn't have the address on file with your bank. Why are you > > repeating > > > this lie that it is voipsupply.coms fault? > > > Be repeating it you make yourself look more like a politician or > > > media person, but certainly not someone that is in the electronic > > > engineering business. No I will not believe it because I read it > > > twice, so stop it. > > > No lie... Fact. There is a difference... > > > > > > > > > > > > > > So, what we have here is one problem compounded by > > another, none > > > on behalf > of the courier. > > > > > > Exactly, but on behalf of the ordered. > > > > > > If you give a Ship-To address that is NOT on file with > > your bank, you > > > will NOT get it to that address, and it WILL delay shipping. > > > Gosh dang spin doctors... > > > Where does it state this??? > > > Prove it. > > > > > > > > > > > > > > > > > > Best Regards, > > > Karl J. Vesterling > > > E-Mail: kjv@ken-ton.com > > > ________________________________ > > > Telephone: > > > Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) > > > 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension > > 0 Niagara > > > Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 > > > Extension 0 ________________________________ Yahoo Messenger: > > > karl_vesterling > > > ICQ: 1548052 > > > AOL Instant Messenger: n2vqm > > > ________________________________ > > > > > > > > > > > > _______________________________________________ > > > Asterisk-Users mailing list > > > Asterisk-Users@lists.digium.com > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
And the point is that this should be a dead issue. The vendor resolved the problem as quickly as possible and took responsibility for the mistake. This really should not be an issue that has to keep going for another week.... W -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Neal Walton Sent: Thursday, June 02, 2005 9:53 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] VoiPSupply Dot Com Karl has already stated more that once that this was NOT a credit card purchase. If a credit card was not used for the purchase, why would you need a Ship To address on file with the credit card company? Cory Andrews from VOIPSupply has also admitted that the sales rep who took the order made a mistake and failed to notice that a Ship To address had been supplied. On Thursday, June 02, 2005 9:04 AM, The VoIP Connection [SMTP:asterisk-biz@thevoipconnection.com] wrote:> I know I'm running the risk of fanning the flames on an already > belabored thread here, but there is some misinformation flying around. > > Credit card fraud is an unfortunate fact of life, and it costs > everyonewho> isn't perpetrating it money. There is no single universally agreed on> process that will guarantee a merchant protection. If there was,somebody> would figure out how to game it. > > Different banks have different merchant account requirements,e-businesses> use different procedures to protect themselves, and of course > different businesses tolerate different levels of fraud. > > Some vendors require that items be shipped to an address on file toprotect> themselves. Others (like us) do not. We have a process for validating > the card for these cases which our bank has agreed is adequate in mostcases.> It's a little more time consuming but it is something that many of our> customers require. > > There was a misunderstanding, let's move on. I am really tired of > seeing "VoiPSupply Dot Com" every time I open a digest email... > > Michael Crown > Managing Partner > www.thevoipconnection.com > 321.989.6728 ext. 611 > sip:611@voiceserver.thevoipconnection.com > > > -----Original Message----- > > From: Matt [mailto:mhoppes@gmail.com] > > Sent: Thursday, June 02, 2005 8:00 AM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: Re: [Asterisk-Users] VoiPSupply Dot Com > > > > He is right Karl. Without the ship-to being on file with thebank..> > the company can be held responsible for fraudulant purchases. > > > > On 5/31/05, Karl J. Vesterling <kjv@ken-ton.com> wrote: > > > > > > I'm amazed that this thread keeps going... > > > > > > About the claim of Ship-To being on file with bank... > > > > > > CDW doesn't have a problem with it... Ingram Micro doesn't have > > > a problem with it. Merisel doesn't have a problem with it. > > > Digi-Key doesn't have a problem with it... Why wouldVoip-Supply???> > > > > > We accept packages every day with the same Ship-To address > > specified > > > to Voip-Supply... > > > > > > Additional comments dispursed throughout.... > > > > > > At 02:32 PM 5/27/2005, you wrote: > > > > > > On 5/27/05, Karl J. Vesterling <kjv@ken-ton.com> wrote: > > > > At 08:59 AM 5/27/2005, you wrote: > > > > > > > > [ snip for brevity ] > > > > I just wanted to clarify ... this isn't a > > voipsupply.com problem > > > at all, > but > rather a courier screwup... which > > happens anywhere > > > and at anytime... > > > right? > > > > > > > > TWO screw ups in the shipment. > > > > 1.) It was shipped to the Bill-To address. Since there > > is no one > > > there > during the day I had to sit and wait for it lest > > it not be delivered. > > > > > > This screw up has to do with the person that ordered it, > > because they > > > didn't have the ship to address on file with their bank. > > > This was not a paypal transaction. > > > The PO had BIG BOLD LETTERS - "Ship To:" > > > > > > I'm unaware of any practices with the bank that requiring Ship-To> > > addresses to be on file with them. > > > Perhaps your financial institution is a bit different? > > > > > > > > > > > > > 2.) when an order is placed on a Tuesday AM (or) Monday PM, and> > > > it's > > > > priority overnight, and it's across town, and the > > tracking number > > > was > supplied on Wednesday one would expect that it would show > > > up Thursday, not > Friday. > > > > > > See above, again this is a screw up that happened because > > of the one > > > that ordered it, by NOT having the ship to address on file > > with their > > > bank. > > > Where do you get this Ship-To on file w/ Bank idea? > > > > > > > > > > > > Anyhow, you were already answered before that it had to do > > because YOU > > > didn't have the address on file with your bank. Why are you > > repeating > > > this lie that it is voipsupply.coms fault? > > > Be repeating it you make yourself look more like a politician or > > > media person, but certainly not someone that is in the electronic> > > engineering business. No I will not believe it because I read it > > > twice, so stop it. > > > No lie... Fact. There is a difference... > > > > > > > > > > > > > > So, what we have here is one problem compounded by > > another, none > > > on behalf > of the courier. > > > > > > Exactly, but on behalf of the ordered. > > > > > > If you give a Ship-To address that is NOT on file with > > your bank, you > > > will NOT get it to that address, and it WILL delay shipping. > > > Gosh dang spin doctors... > > > Where does it state this??? > > > Prove it. > > > > > > > > > > > > > > > > > > Best Regards, > > > Karl J. Vesterling > > > E-Mail: kjv@ken-ton.com > > > ________________________________ > > > Telephone: > > > Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) > > > 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension > > 0 Niagara > > > Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 > > > Extension 0 ________________________________ Yahoo Messenger: > > > karl_vesterling > > > ICQ: 1548052 > > > AOL Instant Messenger: n2vqm > > > ________________________________ > > > > > > > > > > > > _______________________________________________ > > > Asterisk-Users mailing list > > > Asterisk-Users@lists.digium.com > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users