asterisk users - May 2005 - Callerid on PC and more

Guys.

This is a good one... Is anybody doing callerid on the PC? What are you
using besides yac or things like that? And are you using some CRM like
Goldmine with it?

Good huh?

On May 15, 2005, at 5:29 PM, Anton Krall wrote:
> Guys.
>
> This is a good one... Is anybody doing callerid on the PC? What are you
> using besides yac or things like that? And are you using some CRM like
> Goldmine with it?
>
> Good huh?
>
>
Yes, I touch userrecords in my SugarCRM implementation when an in- or 
outbound match is found. Assuming a match, I pop up the record on a 
user's  PC to encourage a conversation log or disposition report 
against that record.

Also, the evidence of a call event against an existing record with a 
lack of an associated convo log tells us our employees aren't 
faithfully tracking customer interaction.

/rg

On May 15, 2005, at 10:44 PM, Waldo Rubinstein wrote:
>
> On May 16, 2005, at 1:32 AM, Robert Goodyear wrote:
>>
>> A listener on each client that calls an internet UA on significant 
>> events.
>>
>
> I suppose by this you mean some sort of client software installed on 
> the client PC that listens to events targeted at a particular port 
> this software is listening to. If this is the case, how do you make 
> Asterisk communicate with this client software?
>
Listening for new rows in the mySQL db that Asterisk is writing events 
to.

/rg

> I suppose by this you mean some sort of client software installed on
> the client PC that listens to events targeted at a particular port
> this software is listening to. If this is the case, how do you make
> Asterisk communicate with this client software?
I use yac and system() with the nc comand

The only unfortunate thing is having to issue one system() per LAN or
external ip.

How do you make yac open a webpage?? Or what are you doing with yac on the
client pc? 

Is there any way to configure yac with a diff. skin or something? Or plain
old black small screen is ugly :) 

|-----Original Message-----
|From: asterisk-users-bounces@lists.digium.com 
|[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
|Wilson Pickett
|Sent: Lunes, 16 de Mayo de 2005 01:50 a.m.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Callerid on PC and more
|
|> I suppose by this you mean some sort of client software installed on 
|> the client PC that listens to events targeted at a particular port 
|> this software is listening to. If this is the case, how do you make 
|> Asterisk communicate with this client software?
|
|I use yac and system() with the nc comand
|
|The only unfortunate thing is having to issue one system() per 
|LAN or external ip.
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