asterisk users - May 2005 - Giving user progress in an voice menu system

Hi all,

I have a voice menu system ( Outlined below ), and I'd like to give the 
user some feedback when they dial an extension ( ringing, music, 
SOMETHING ).  As it stands, when a user enters an extension from the 
menu system, they hear silence while the line rings.  I even tried 
including the Ringing application before calling my macro to dial the 
phones, with no luck.

Any help is apprecaited.

Sean


[800-in]

exten => s,1,Answer
exten => s,2,Background(billing-welcome)
exten => s,3,ResponseTimeout(5)
exten => s,4,Background(billing-menu)
exten => t,1,Goto(s,3)

exten => i,1,Playback(pbx-invalid)
exten => i,2,Goto(s,2)

exten => 101,1,Ringing
exten => 101,2,Wait(1)
exten => 101,3,Macro(ext,101)

exten => 113,1,Ringing
exten => 113,2,Wait(1)
exten => 113,3,Macro(ext,113)

(here at the top because I can never remember which placement of the
reply is preferred)
Your 'macro to dial the phones' presumably has a Dial statement...add
the option 'r' or 'm' (qq.v. in show application dial) thereto.

On Thu, 12 May 2005 12:43:47 -0700, "Sean Kennedy"
<skennedy@tpno-co.org> said:
> Hi all,
> 
> I have a voice menu system ( Outlined below ), and I'd like to give the
> user some feedback when they dial an extension ( ringing, music, 
> SOMETHING ).  As it stands, when a user enters an extension from the 
> menu system, they hear silence while the line rings.  I even tried 
> including the Ringing application before calling my macro to dial the 
> phones, with no luck.
> 
> Any help is apprecaited.
> 
> Sean
> 
> 
> [800-in]
> 
> exten => s,1,Answer
> exten => s,2,Background(billing-welcome)
> exten => s,3,ResponseTimeout(5)
> exten => s,4,Background(billing-menu)
> exten => t,1,Goto(s,3)
> 
> exten => i,1,Playback(pbx-invalid)
> exten => i,2,Goto(s,2)
> 
> exten => 101,1,Ringing
> exten => 101,2,Wait(1)
> exten => 101,3,Macro(ext,101)
> 
> exten => 113,1,Ringing
> exten => 113,2,Wait(1)
> exten => 113,3,Macro(ext,113)
> 
> _______________________________________________
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(here at the bottom because I can never remember which placement of the
reply is preferred)
Your 'macro to dial the phones' presumably has a Dial statement...add
the option 'r' or 'm' (qq.v. in show application dial) thereto.

Hi all,

Thanks Christian for informing Dial() options which will let me do 
exactly what I am after. 

You'd think I'd remember things like that.  *shakes head*

Thanks again

Sean

Sean Kennedy wrote:
> Hi all,
>
> I have a voice menu system ( Outlined below ), and I'd like to give 
> the user some feedback when they dial an extension ( ringing, music, 
> SOMETHING ).  As it stands, when a user enters an extension from the 
> menu system, they hear silence while the line rings.  I even tried 
> including the Ringing application before calling my macro to dial the 
> phones, with no luck.
>
> Any help is apprecaited.
>
> Sean
>
>
> [800-in]
>
> exten => s,1,Answer
> exten => s,2,Background(billing-welcome)
> exten => s,3,ResponseTimeout(5)
> exten => s,4,Background(billing-menu)
> exten => t,1,Goto(s,3)
>
> exten => i,1,Playback(pbx-invalid)
> exten => i,2,Goto(s,2)
>
> exten => 101,1,Ringing
> exten => 101,2,Wait(1)
> exten => 101,3,Macro(ext,101)
>
> exten => 113,1,Ringing
> exten => 113,2,Wait(1)
> exten => 113,3,Macro(ext,113)
>
> _______________________________________________

On Thursday 12 May 2005 3:43 pm, Sean Kennedy wrote:
> Hi all,
>
> I have a voice menu system ( Outlined below ), and I'd like to give the
> user some feedback when they dial an extension ( ringing, music,
> SOMETHING ).  As it stands, when a user enters an extension from the
> menu system, they hear silence while the line rings.  I even tried
> including the Ringing application before calling my macro to dial the
> phones, with no luck.
>
> Any help is apprecaited.
>
Odd - my receptionist was having a similar problem. I used the stdexten macro 
that came with the demo files - when ever someone dialed directly (inside) or 
directly thru the IVR (no receptionist pickup) - the ringback was fine. But 
when the receptionist picked up and transfered - no ringback. All three 
methods of dialing went thru the stdexten macro - very puzzling. The solution 
I finally came up with was to add the 'm' option to the 'Dial'
command.

Code speaks louder than words, so here you go..its obviously modified a bit - 
but all should be self explanitory. The "SIP/op" channel is our
receptionist
phone. The macro only adds the MOH option if the call is from the 
receptionist phone, otherwise it leaves all options at default.

Anybody else have any other solutions or need debug outputs to figure this 
out?


[macro-stdexten];
;
; Standard extension macro:
;   ${ARG1} - Extension  (we could have used ${MACRO_EXTEN} here as well
;   ${ARG2} - Device(s) to ring
;
exten => s,1,GotoIf($["${CHANNEL:0:6}" = "SIP/op"]?999|1)
exten => s,n(dial),Dial(${ARG2},20,${opt})                        
exten => s,n,Goto(s-${DIALSTATUS},1)                          

exten => 999,1,SetVar(opt=m)
exten => 999,n,Background(transfer)
exten => 999,n,Goto(s,dial)

;exten => s-NOANSWER,1,Voicemail(u${ARG1})                
exten => s-NOANSWER,1,AGI(vm.pl|u${ARG1})
exten => s-NOANSWER,2,Goto(${vm-exit-context},s,1)       

;exten => s-BUSY,1,Voicemail(b${ARG1})                          
exten => s-BUSY,1,AGI(vm.pl|b${ARG1})
exten => s-BUSY,2,Goto(${vm-exit-context},s,1)                 

exten => _s-.,1,Goto(s-NOANSWER,1)                              

exten => *,1,AGI(checkvm.pl|${ARG1})                            
exten => *,n,Goto(mainmenu-restart,s,1)



-- 
Josiah Bryan
IT Coordinator
Productive Concepts, Inc.
jbryan@productiveconcepts.com
(765) 964-6009, ext. 224