Guys.. Why is it that when a call comes to a call queue and in term gets assigned to an agent, if that agent tries to xfer the call using # or any other feature, it doesn't do anything? I just hear the "pleeps" on the phone but asterisk doesn't intervene with the "Transfer" prompt. Am I missing something? Thx!
On Tue, 2005-03-15 at 03:53 -0600, Anton Krall wrote:> Guys.. Why is it that when a call comes to a call queue and in term gets > assigned to an agent, if that agent tries to xfer the call using # or any > other feature, it doesn't do anything? I just hear the "pleeps" on the phone > but asterisk doesn't intervene with the "Transfer" prompt. > > Am I missing something?Yes, all the information that would allow me to actually help you... How about the output from the * CLI before/during/after this attempted transfer. How about a copy of the extensions.conf (relevant portions)? That's just for starters... PS, oh okay, I'll give you a fish "show application queue" Regards, Adam -- Adam Goryachev Website Managers Ph: +61 2 9345 4395 adam@websitemanagers.com.au Fax: +61 2 9345 4396 www.websitemanagers.com.au
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> -----BEGIN PGP SIGNED MESSAGE-----<br> Hash: SHA1<br> <br> Hi<br> <br> How do you queue the incoming call ?<br> Do you queue the call with the t option (allow the called user to<br> transfer the calling user) ?<br> <br> Regards<br> <br> João Amaro<br> <br> Anton Krall wrote:<br> <br> | Guys.. Why is it that when a call comes to a call queue and in term<br> | gets assigned to an agent, if that agent tries to xfer the call<br> | using # or any other feature, it doesn't do anything? I just hear<br> | the "pleeps" on the phone but asterisk doesn't intervene with the<br> | "Transfer" prompt.<br> |<br> | Am I missing something?<br> |<br> | Thx!<br> |<br> |<br> -----BEGIN PGP SIGNATURE-----<br> Version: GnuPG v1.2.4 (GNU/Linux)<br> <br> iD8DBQFCNrUHJUm/Bor63CERArJ7AJ9abH3agaqqq12Gc4HIl+Y5wlVY/wCeM/PO<br> 7WSe4JfZVshJVbAqPC/4r40=<br> =EajH<br> -----END PGP SIGNATURE-----<br> <br> </body> </html>
We had the same problems with transferring calls in queues. Sometimes, after pressing the # Key twice !!, we hear Allison say "Transferring". Which Phones do you use? What shows up in the cli debug? Are you using t and T options in the dial command? Regards, Guido Hecken> Guys.. Why is it that when a call comes to a call queue and in term gets > assigned to an agent, if that agent tries to xfer the call using # or any > other feature, it doesn't do anything? I just hear the "pleeps" on thephone> but asterisk doesn't intervene with the "Transfer" prompt. > > Am I missing something? > > Thx!