asterisk users - Feb 2005 - Soft keys and transfer problem on Sayson 480i

I have a strange problem with my Sayson 480i IP phone. If I press the
Transfer button and then dial extension 200 to try to transfer the call, the
Sayson apparently is treating the 200 as the last part of an IP address, and
the call fails. As soon as I enter 200 and press Dial, I see an IP address
of the form x.y.z.200 show up on the display. How do I get the phone to
treat the dial string as an extension to be processed by the PBX rather than
an IP address? If I simply pick up the phone and dial a 3-digit extension it
works, but not when I try to Transfer to a 3-digit extension.

Secondly, I have no documentation at all on how to program the 6 soft keys.
It's not explained in the User Manual. Anyone know how? Thanks.

-Ron

Asterisk Users wrote:
>I have a strange problem with my Sayson 480i IP phone. If I press the
>Transfer button and then dial extension 200 to try to transfer the call, the
>Sayson apparently is treating the 200 as the last part of an IP address, and
>the call fails. As soon as I enter 200 and press Dial, I see an IP address
>of the form x.y.z.200 show up on the display. How do I get the phone to
>treat the dial string as an extension to be processed by the PBX rather than
>an IP address? If I simply pick up the phone and dial a 3-digit extension it
>works, but not when I try to Transfer to a 3-digit extension.
>  
>
I haven't seen that problem specifically, but I have found numerous 
other bugs/annoyances that prevent me from using this phone as anything 
more than a toy.
>Secondly, I have no documentation at all on how to program the 6 soft keys.
>It's not explained in the User Manual. Anyone know how? Thanks.
>  
>
The only way to do this is when you provision the phone via TFTP.  The 
Manual should have an example of an aastra.cfg file that includes soft 
keys (there are actually multiple pages of soft keys that you can create).