We have several agents on queues, and want to indicate to them that they are logged in or logged out. We have tried several different ways, from changing the screen to presenting different service menus, but cannot get anything to be "in their face" (their words, not mine). One of our team has suggested, as the agents do not have voicemail, is to use the MWI on the 7940 phones to indicate that they are logged in. Short of dropping a file into the INBOX of the particular extension (mucking around with files is yucky) is there any way of achieving this with the dialplan ? I was thinking of being able to send a SIP notify message "oi, you at 560, light your lamp" or something like that. Anyone done anything similar ? Julian
Yes. This will work provided you don't need to use the light for anything else. You are correct about sending a NOTIFY. There is a specific field you need in the message body. I think it is called mwi waiting but you should check the rfcs on this one. Sending a value yes or no will turn the light on/off respectively. Asterisk wrote:> We have several agents on queues, and want to indicate to them that > they are logged in or logged out. We have tried several different > ways, from changing the screen to presenting different service menus, > but cannot get anything to be "in their face" (their words, not mine). > > One of our team has suggested, as the agents do not have voicemail, is > to use the MWI on the 7940 phones to indicate that they are logged in. > > Short of dropping a file into the INBOX of the particular extension > (mucking around with files is yucky) is there any way of achieving > this with the dialplan ? I was thinking of being able to send a SIP > notify message "oi, you at 560, light your lamp" or something like that. > > Anyone done anything similar ? > > Julian > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > lists.digium.com/mailman/listinfo/asterisk-users-- ISC Network Engineering The University of Pennsylvania 3401 Walnut Street, Suite 221A Philadelphia, PA 19104 voice: 215-573-8396 215-746-8001 fax: 215-898-9348 sip:blairs@upenn.edu