asterisk users - Jan 2005 - Out of 5 Grandstream BudgeTone 101 THREE are defect !!! (from Pulverstore)

I bought three plus two Grandstream BudgeTone 101 phones.
The shipping cost more than the phone itself from Pulver store.

The first shipping had one phone defect. Nothing on the display. (Can 
happen!)

The second shipment had one phone with a defect display, but it still 
worked.
The second phone's handset was defect too (microphone did not work).
Changing the handset from this one to the other one, "repaired" one of
the three defect phone sets.


NOW the next question. What is with the warranty?

Jeff Pulver & his team is silent!

In case I do not get the info for the warranty replacements I will 
cancel the credit card for the purchase!

In the meantime I suggest to all of you:
1. Don't buy Grandstream!
2. (xxxx) !

Ronald
very angry Pulver customer!!!

Ronald Wiplinger wrote:
> I bought three plus two Grandstream BudgeTone 101 phones.
> The shipping cost more than the phone itself from Pulver store.
> 
> The first shipping had one phone defect. Nothing on the display. (Can 
> happen!)
> 
> The second shipment had one phone with a defect display, but it still 
> worked.
> The second phone's handset was defect too (microphone did not work).
> Changing the handset from this one to the other one, "repaired"
one of
> the three defect phone sets.
> 
> 
> NOW the next question. What is with the warranty?
> 
> Jeff Pulver & his team is silent!
> 
> In case I do not get the info for the warranty replacements I will 
> cancel the credit card for the purchase!
> 
> In the meantime I suggest to all of you:
> 1. Don't buy Grandstream!
> 2. (xxxx) !
> 
> Ronald
> very angry Pulver customer!!!
> 
Hmm... I've bought six BT-101s, although not from Pulver, but they
haven't given
me any problems as yet. Upgraded them all to firmware version 1.0.5.16 and they 
can now do supervised transfers.

Perhaps Pulver had a shipment of bad phones?

Flynn

The first Grandstream phone that I ordered also had a defect.
After being in touch with their support test, I could just send the unit
back and I got a replacement phone.
Simple as that.

Rene Kluwen
Chimit


----- Original Message -----
From: "Ronald Wiplinger" <ronald@elmit.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users@lists.digium.com>
Cc: "Diana Caporale" <dcaporale@pulver.com>;
<"@pulverinnovations.com"@lists.digium.com>
Sent: Tuesday, January 18, 2005 8:46 AM
Subject: [Asterisk-Users] Out of 5 Grandstream BudgeTone 101 THREE aredefect
!!! (from Pulverstore)

> I bought three plus two Grandstream BudgeTone 101 phones.
> The shipping cost more than the phone itself from Pulver store.
>
> The first shipping had one phone defect. Nothing on the display. (Can
> happen!)
>
> The second shipment had one phone with a defect display, but it still
> worked.
> The second phone's handset was defect too (microphone did not work).
> Changing the handset from this one to the other one, "repaired"
one of
> the three defect phone sets.
>
>
> NOW the next question. What is with the warranty?
>
> Jeff Pulver & his team is silent!
>
> In case I do not get the info for the warranty replacements I will
> cancel the credit card for the purchase!
>
> In the meantime I suggest to all of you:
> 1. Don't buy Grandstream!
> 2. (xxxx) !
>
> Ronald
> very angry Pulver customer!!!
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>

I am very happy to announce, that Pulver store answered to handle the 
warranty case!!!

bye

Ronald


Ronald Wiplinger wrote:
> I bought three plus two Grandstream BudgeTone 101 phones.
> The shipping cost more than the phone itself from Pulver store.
>
> The first shipping had one phone defect. Nothing on the display. (Can 
> happen!)
>
> The second shipment had one phone with a defect display, but it still 
> worked.
> The second phone's handset was defect too (microphone did not work).
> Changing the handset from this one to the other one, "repaired"
one of
> the three defect phone sets.
>
>
> NOW the next question. What is with the warranty?
>
> Jeff Pulver & his team is silent!
>
> In case I do not get the info for the warranty replacements I will 
> cancel the credit card for the purchase!
>
> In the meantime I suggest to all of you:
> 1. Don't buy Grandstream!
> 2. (xxxx) !
>
> Ronald
> very angry Pulver customer!!!
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
>

-- 
Ronald Wiplinger  (CEO of ELMIT)
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