Hi, I have the following requirements I'd like to implement with asterisk: 1. Asterisk notifies interested PC's on the network that there's an incoming call so that the telemarketing app can bring up the customer automagically 2. If a telemarketer makes a call and the customer isn't there and they arrange a callback, the callback is diverted to the originating telemarketers phone first for a few rings, and then to the main switchboard. I think number 1 would be implemented very easily via a udp broadcast in a AGI app. The application is all lan based so packets should not be dropped. A more complicated implementation would involve the client apps registering to receive call events but I think that's overkill here. Number 2 might be a bit more involved, in this case there would have to be some registration of which incoming calls to route to which extensions. Any comments? Anyone done anything like this before, before I go re-inventing wheels? Thanks James
Oh yeah, the other thing I wanted to ask was about getting the telemarketing app to dial. Currently the application sends a dial string to a modem on the user's desktop pc to initiate the dialling, but I would like it to call asterisk to do the dialling directly. I guess the order of events would be either: 1. user picks up handset and hears dialtone, then instructs the tm app to dial. Asterisk dials the customer and connects the users extension. 2. user instructs the tm app to dial, it calls asterisk to ring their extension to prompt them to pick it up, then calls the customer and connects the two together Comments? Thanks James> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of James Harper > Sent: Monday, 10 January 2005 14:43 > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] telemarketing application > > Hi, > > I have the following requirements I'd like to implement with asterisk: > > 1. Asterisk notifies interested PC's on the network that there's an > incoming call so that the telemarketing app can bring up the customer > automagically > 2. If a telemarketer makes a call and the customer isn't there andthey> arrange a callback, the callback is diverted to the originating > telemarketers phone first for a few rings, and then to the main > switchboard. > > I think number 1 would be implemented very easily via a udp broadcastin> a AGI app. The application is all lan based so packets should not be > dropped. A more complicated implementation would involve the clientapps> registering to receive call events but I think that's overkill here. > > Number 2 might be a bit more involved, in this case there would haveto> be some registration of which incoming calls to route to which > extensions. > > Any comments? Anyone done anything like this before, before I go > re-inventing wheels? > > Thanks > > James > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
hi all, its my first time to post here, im in the process of building asterisk based telephone system (just small). i already installed asterisk server, i just wanted to test 2 sip softphones to get working before i move on, is it possible to have 2 softphones talk to each other without any cards?? (i.e. digium, just for testing purposes) im using kphone, and i follow the instruction on how to configure it for asterisk, but there is a problem when i register the kphone, is there any configuration must follow before i make a calls using asterisk?? pls help. THanks, mike
I think no one should abuse Asterisk and make it into a telemarketer tool. In fact, it is designed to supposedly drive telemarketers away! James Harper wrote:>Hi, > >I have the following requirements I'd like to implement with asterisk: > >1. Asterisk notifies interested PC's on the network that there's an >incoming call so that the telemarketing app can bring up the customer >automagically >2. If a telemarketer makes a call and the customer isn't there and they >arrange a callback, the callback is diverted to the originating >telemarketers phone first for a few rings, and then to the main >switchboard. > >I think number 1 would be implemented very easily via a udp broadcast in >a AGI app. The application is all lan based so packets should not be >dropped. A more complicated implementation would involve the client apps >registering to receive call events but I think that's overkill here. > >Number 2 might be a bit more involved, in this case there would have to >be some registration of which incoming calls to route to which >extensions. > >Any comments? Anyone done anything like this before, before I go >re-inventing wheels? > >Thanks > >James >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
Take a look at the VICIDIAL component of the astGUIclient suite. It handles inbound calls through an independant ACD as well as allowing outbound dialing from a database of leads. It can be configured to grab callerID info from inbound calls and populate a web form that can tie it into your CRM or sales system if it is web based. http:://astguiclient.sf.net MATT--- -----Original Message----- From: Samuel T. Cossette [mailto:digium@muel.org] Sent: Sunday, January 09, 2005 11:24 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] telemarketing application Hi, I'm currently working on something like that. Still under dev. but should have more developpement this winter. I've got a 'dumb' dialer (no prediction) written in perl (POE) that monitor asterisk and launch calls. Something like Shadydial, but more simple to understand/customize. This part is almost functionnal and can run standalone (1 asterisk box and voip hard phone) The part under dev. is the data acquision and graphical agent side that is written in XUL (data acquisition/form creation). The client should run on Firefox (windows/linux/...) with some custom extensions. I'm thinking of X Terminal for the Workstation (agent side). Things a taking form, but I really lack experience in call center environnment, so I'm focusing on simple/basic but functionnal and customizable solution. I'll set up a web page for the projet... bye, Samuel T. Cossette samuel@levinux.org, 1.418.8o2.784o << Well, that's for me to know and you to find out. >> Jeffrey, Blue Velvet> Oh yeah, the other thing I wanted to ask was about getting the > telemarketing app to dial. Currently the application sends a dial string > to a modem on the user's desktop pc to initiate the dialling, but I > would like it to call asterisk to do the dialling directly. I guess the > order of events would be either: > 1. user picks up handset and hears dialtone, then instructs the tm app > to dial. Asterisk dials the customer and connects the users extension. > 2. user instructs the tm app to dial, it calls asterisk to ring their > extension to prompt them to pick it up, then calls the customer and > connects the two together > > Comments? > > Thanks > > James > >> -----Original Message----- >> From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- >> bounces@lists.digium.com] On Behalf Of James Harper >> Sent: Monday, 10 January 2005 14:43 >> To: asterisk-users@lists.digium.com >> Subject: [Asterisk-Users] telemarketing application >> >> Hi, >> >> I have the following requirements I'd like to implement with asterisk: >> >> 1. Asterisk notifies interested PC's on the network that there's an >> incoming call so that the telemarketing app can bring up the customer >> automagically >> 2. If a telemarketer makes a call and the customer isn't there and > they >> arrange a callback, the callback is diverted to the originating >> telemarketers phone first for a few rings, and then to the main >> switchboard. >> >> I think number 1 would be implemented very easily via a udp broadcast > in >> a AGI app. The application is all lan based so packets should not be >> dropped. A more complicated implementation would involve the client > apps >> registering to receive call events but I think that's overkill here. >> >> Number 2 might be a bit more involved, in this case there would have > to >> be some registration of which incoming calls to route to which >> extensions. >> >> Any comments? Anyone done anything like this before, before I go >> re-inventing wheels? >> >> Thanks >> >> James >> _______________________________________________ >> Asterisk-Users mailing list >> Asterisk-Users@lists.digium.com >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
> I think no one should abuse Asterisk and make it into a telemarketer > tool. In fact, it is designed to supposedly drive telemarketers away!There's telemarketing and then there's telemarketing. Everyone's opinion is different but I think the type you are referring to are probably the ones that call you at home around 7:00 in the evening when you're trying to feed the kids, and the only way out of the conversation is to hang up on them while they're still talking because they won't take no for an answer. The client I deal with are oriented towards educational institutions, and do honour do-not-call lists, and are (with the exception of a few zealots), generally well regarded. Asterisk has a few features which might allow you to 'drive telemarketers away', but I'm not sure that that is its specific purpose. But thanks for your input :) James