Hi, With "ackcall=no" set in agents.conf, agents on sip and iax channels are not required to press # to answer. However, this setting does not seem to do anything for agents on zap channels. This is with asterisk-1.0.2 and zaptel-1.0.2. I saw one post a while back about this, but no answer. Anyone have insight? -- Jeremy Jones <jeremy@samnjack.com>