asterisk users - Dec 2004 - Monitoring a call in an Call Center Environment

How can I monitor calls in a call center environment real time?  Is this
possible?  If so could someone show 

and example of how this is accomplished?

 

 

 

.o-------------------------------------------------------o.

Brian Fertig

Network Engineer

Planet Telecom, Inc.

Tampa, FL Office

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Brian C. Fertig wrote:
> How can I monitor calls in a call center environment real time?  Is this 
> possible?  If so could someone show
> 
> and example of how this is accomplished?
> 
Brian,

http://bugs.digium.com/bug_view_page.php?bug_id=0002379
http://www.voip-info.org/wiki-Asterisk+cmd+ChanSpy

Hope this helps - btw the moh patch is MORE than worth it!

I don't know the status of any of this but it still applies to at least 
1.0.2 cleanly, don't know about 0.3 yet...

--
Kristian Kielhofner