Hello, I have come across some weird behaviour in the queue_log file when using AgentCallBackLogin, things like: 1100214870|1100214864.141|NONE|Agent/101|AGENTCALLBACKLOGIN|101@myqueue ... 1100215527|1100215501.194|NONE|Agent/101|AGENTCALLBACKLOGOFF|101@myqueue|657|Autologoff ... 1100218215|1100218210.379|NONE|Agent/101|AGENTCALLBACKLOGOFF||1100218215| The last line looks meaningless to me, because the agent is already logged off and the duration seems to have no meaning. Is it a bug of some sort (so I can safely trash those added lines) or do they mean something I'm completely missing? Thanks l. -- Creato con M2, il rivoluzionario client e-mail di Opera: http://www.opera.com/m2/