Hello,
Current moment, I've successfully put the incoming calls into Queues and
dial to an idle agents. When the agents answer the calls, the agents can hear
the pre-recorded message to incidate what's the service that the call is
calling.
But there one problem that I'm not able to make it having the Caller ID
display on the X-Lite. Even I try to make a call direct transfer from Asterisk
to SIP X-Lite, it's not displaying the CallerID too!
Is there's any method I can show the CallerID on the X-Lite?
By the way, I also want to know how can I make the Auto Dial depends on current
idle agents? I know that when I put the .call files into
/var/spool/asterisk/outgoing, the Asterisk will make outbound call regardness
how many files there...any suggestion?
Thanks in advance!
Regards,
R Wong
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