asterisk users - Aug 2004 - How record conversation to sound file ?

For our helpdesk application, we need record full conversation between 
any caller and one or two helpdek numbers (while the conversation is 
running). After conversation is ended (hangup ..), the recorded file 
(WAW) is putted into database. Using AGI, record and put to database is 
OK, but only as exclusive task. But I need record  WAW file "in 
background" the standard conversation.

Is any vay to do it with Asterisk ?

Thanks.

"lst.ara" <lst.ara@post.cz> writes:
> For our helpdesk application, we need record full conversation between
> any caller and one or two helpdek numbers (while the conversation is
> running). After conversation is ended (hangup ..), the recorded file
> (WAW) is putted into database. Using AGI, record and put to database
> is OK, but only as exclusive task. But I need record  WAW file "in
> background" the standard conversation.
>
> Is any vay to do it with Asterisk ?
Hi,

did you try the Asterisk commands "Record" or "Monitor"?

http://www.voip-info.org/wiki-Asterisk+cmd+Record
http://www.voip-info.org/wiki-Asterisk+cmd+Monitor

I am not sure if they do what you would like to have but I thought
it's better to give you the hint. I have no experience with these
commands.

Regards,
 Martin

Martin Holler napsal(a):
>"lst.ara" <lst.ara@post.cz> writes:
>
>  
>
>>For our helpdesk application, we need record full conversation between
>>any caller and one or two helpdek numbers (while the conversation is
>>running). After conversation is ended (hangup ..), the recorded file
>>(WAW) is putted into database. Using AGI, record and put to database
>>is OK, but only as exclusive task. But I need record  WAW file "in
>>background" the standard conversation.
>>
>>Is any vay to do it with Asterisk ?
>>    
>>
>
>Hi,
>
>did you try the Asterisk commands "Record" or "Monitor"?
>
>http://www.voip-info.org/wiki-Asterisk+cmd+Record
>http://www.voip-info.org/wiki-Asterisk+cmd+Monitor
>  
>
Thank you. 
The Monitor command is what I need. It is new feature and I Did not know it.