asterisk users - Aug 2004 - Closing bug reports without fixing the repor ted problem

[vested interest: I reported that bug!] 

I agree with this, a system that has x bugs still has x bugs even if you
close them, I think they should be closed by houskeeping if they can't be
reproduced and the person that reported them can't provide a way to
replicate, but they shouldn't be closed because nobody has fixed them for a
while.

This seems to be the case on a number of entries. 

Steve 

 

-----Original Message-----
From: Rob Wise
To: asterisk-users@lists.digium.com
Sent: 25/08/04 07:01
Subject: [Asterisk-Users] Closing bug reports without fixing the reported
problem

While this is more a question for the bug system admins, it does
impact on the whole Asterisk community so I'm going to ask it here.

Why does it seem to be normal procedure to close bug reports which
have not been resolved?  Twice now bug 1915 has been closed off
without a solution being found, much to the protest of those who are
suffering from the reported problem.  I am curious to know why this is
being done as it does not seem beneficial in any way to the Asterisk
project to hide problems by closing the ticket rather than leaving
them open so they can be worked on.

I also am curious to know what other members of the community think of
this.

Rob

Disclaimer: I am one of those affected by the bug, and it is still
present in today's CVS head.
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On Wed, 25 Aug 2004, Steve Hanselman wrote:
> I agree with this, a system that has x bugs still has x bugs even if you
> close them, I think they should be closed by houskeeping if they can't
be
> reproduced and the person that reported them can't provide a way to
> replicate, but they shouldn't be closed because nobody has fixed them
for a
> while.
> 
> This seems to be the case on a number of entries. 
Perhaps the trigger-happiness is related to the upcoming 1.0 release? If 
this is the case (pure speculation) perhaps a new state "closed pending 
1.0" for bugs that will not be addressed until after 1.0 can be added?

Peter