asterisk users - Jul 2004 - hold then transfer...

Hi..

 

Has anybody been experiencing any problems with transfers using # after
holding?

 

Transfers using the # and music on hold work fine by themselves.
However, when we place somebody on hold we can no longer use the # to
transfer. This is a problem since we use the # button to park calls. 

 

So, say a call comes in, the operator is on a call already, places call
on hold and answers the new call, places new call on hold, resumes old
call and tries to transfer... won't work. 

 

At first, I thought somewhere along the line the 'Tt' options must be
messed up in a dial command somewhere.. but I double checked everywhere
and ensured that I was enabling transfers. 

 

Does anybody have any suggestions?

 

Thanks,

 

Steve

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What phones and Interface are you using?

-Shaun


----- Original Message -----
From: Stephen Hon <stephen@hontech.net>
Date: Tue, 20 Jul 2004 12:30:29 -1000
Subject: [Asterisk-Users] hold then transfer...
To: asterisk-users@lists.digium.com




Hi..

 

Has anybody been experiencing any problems with transfers using # after holding?

 

Transfers using the # and music on hold work fine by themselves.
However, when we place somebody on hold we can no longer use the # to
transfer. This is a problem since we use the # button to park calls.

 

So, say a call comes in, the operator is on a call already, places
call on hold and answers the new call, places new call on hold,
resumes old call and tries to transfer? won't work.

 

At first, I thought somewhere along the line the 'Tt' options must be
messed up in a dial command somewhere.. but I double checked
everywhere and ensured that I was enabling transfers.

 

Does anybody have any suggestions?

 

Thanks,

 

Steve