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Lance Arbuckle

2003-Dec-29 12:16 UTC

[Asterisk-Users] after hours logic

Hi.  I'm new to Asterisk and have been working on setting up a
development server but have gotten myself a bit confused.
I'd like to implement the following logic for calls coming from the
PSTN:

Check for caller-id
  yes    => keep going
  no     => play SIT and prompt for telephone number

Check time of day to see if it's day / night
  day    => ring some phones
            no answer ? => goto auto attendant
            let the caller select an extention
  night  => play special after-hours message
            goto auto attendant
            let the caller select an extention
            BUT, DO NOT RING THE PHONE
            INSTEAD GOTO THE EXTENSION'S UNAVAILABLE VOICEMAIL MESSAGE
  
I think I have a good start on this, but I can't figure out how to
modify the behavior of the extension phones in a manner that will easily
scale above a few extensions.  All I can think of is to have a seperate
[after-hours] context that has different GoTo's but that seems rather
cumbersome.  Any suggestions are welcome.
FLAME away if this is a stupid question :)

;*************
[main-menu]
;*************
exten => s,1,Zapateller(answer|nocallerid) ;play SIT if no Caller-Id
exten => s,2,PrivacyManager                ;prompt for Caller-Id if not
present
                                           ;otherwise goto 103

;check for after-hours
include => night|00:00-7:59|*|*|*
include => night|21:31-23:59|*|*|*

;check for day time
include => day|8:00-21:30|*|*|*

; set some defaults
exten => s,5,SetResponseTimeout,20
exten => s,6,SetDigitTimeout,10
exten => s,7,SetMusicOnHold,default

; the menu
exten => s,8,Playback,intro           ; Thanks for calling....
exten => s,9,Background,instructions  ; Press 1 for xxx, 2 for xxx

;change to something nicer
exten => i,1,Hangup
exten => t,1,Hangup

; the options
exten => 1,1,Goto(Sales,s,1)
exten => 2,1,Goto(Support,s,1)
exten => 3,1,Goto(Billing,s,1)
exten => 9,1,Directory(exten-local)

exten => s,103,Playback (we-dont-accept-calls-from-unknown-callers)
exten => s,104,Hangup

;*************
[day]
;*************
exten => s,3,Dial,Zap/2|20
exten => s,4,NoOp

;*************
[night]
;*************
exten => s,3,Playback (after-hours-message)
exten => s,4,Goto(s,9)

; change extensions to use STDEXTN Macro
;*************
[Sales]
;*************
exten => s,1,Dial,Zap/2|20
exten => s,2,Voicemail,u8000
exten => s,102,Voicemail,b8000

;*************
[Support]
;*************
exten => s,1,Dial,Zap/2|20
exten => s,2,Voicemail,u8001
exten => s,102,Voicemail,b8001

;*************
[Billing]
;*************
exten => s,1,Dial,Zap/2|20
exten => s,2,Voicemail,u8002
exten => s,102,Voicemail,b8002

-- 
  .~.    
  /V\    Lance C. Arbuckle
 // \\   
/(   )\  
 ^'~'^

Andrew Thompson

2003-Dec-29 12:35 UTC

head link

[Asterisk-Users] after hours logic

----- Original Message -----
From: "Lance Arbuckle" <asterisk@arbuckle.org>
To: <asterisk-users@lists.digium.com>
Sent: Monday, December 29, 2003 2:16 PM
Subject: [Asterisk-Users] after hours logic

> I think I have a good start on this, but I can't figure out how to
> modify the behavior of the extension phones in a manner that will easily
> scale above a few extensions.  All I can think of is to have a seperate
> [after-hours] context that has different GoTo's but that seems rather
> cumbersome.  Any suggestions are welcome.
> FLAME away if this is a stupid question :)
Go to your console, and type show application GotoIfTime
>
> ;*************
> [main-menu]
> ;*************
> exten => s,1,Zapateller(answer|nocallerid) ;play SIT if no Caller-Id
> exten => s,2,PrivacyManager                ;prompt for Caller-Id if not
> present
>                                            ;otherwise goto 103
>
> ;check for after-hours
> include => night|00:00-7:59|*|*|*
> include => night|21:31-23:59|*|*|*
>
> ;check for day time
> include => day|8:00-21:30|*|*|*
>
> ; set some defaults
> exten => s,5,SetResponseTimeout,20
> exten => s,6,SetDigitTimeout,10
> exten => s,7,SetMusicOnHold,default
>
> ; the menu
> exten => s,8,Playback,intro           ; Thanks for calling....
> exten => s,9,Background,instructions  ; Press 1 for xxx, 2 for xxx
>
> ;change to something nicer
> exten => i,1,Hangup
> exten => t,1,Hangup
>
> ; the options
> exten => 1,1,Goto(Sales,s,1)
> exten => 2,1,Goto(Support,s,1)
> exten => 3,1,Goto(Billing,s,1)
> exten => 9,1,Directory(exten-local)
>
> exten => s,103,Playback (we-dont-accept-calls-from-unknown-callers)
> exten => s,104,Hangup
>
> ;*************
> [day]
> ;*************
> exten => s,3,Dial,Zap/2|20
> exten => s,4,NoOp
>
> ;*************
> [night]
> ;*************
> exten => s,3,Playback (after-hours-message)
> exten => s,4,Goto(s,9)
>
> ; change extensions to use STDEXTN Macro
> ;*************
> [Sales]
> ;*************
> exten => s,1,Dial,Zap/2|20
> exten => s,2,Voicemail,u8000
> exten => s,102,Voicemail,b8000
>
> ;*************
> [Support]
> ;*************
> exten => s,1,Dial,Zap/2|20
> exten => s,2,Voicemail,u8001
> exten => s,102,Voicemail,b8001
>
> ;*************
> [Billing]
> ;*************
> exten => s,1,Dial,Zap/2|20
> exten => s,2,Voicemail,u8002
> exten => s,102,Voicemail,b8002
>
If "billing", "support", and "sales" are your
users/extensions, go back to
the asterisk pdf, or the wiki and look up macro's. Actually, you'll
probably
be interested in them to clean up that section anyway...

-----
Andrew Thompson http://aktzero.com/
Your eyes are weary from staring at the CRT. You feel sleepy. Notice how
restful it is to watch the cursor blink. Close your eyes. The opinions
stated above are yours. You cannot imagine why you ever felt otherwise.

Sean Cheesman

2003-Dec-29 17:00 UTC

head link

[Asterisk-Users] after hours logic

Hi Lance,

Watch your voicemail-busy line.  The step count looks like it's wrong. 
It's
never fun to track down a little problem like that!

Sean

-----Original Message-----
From: Lance Arbuckle [mailto:asterisk@arbuckle.org]
Sent: Monday, December 29, 2003 6:48 PM
To: asterisk-users@lists.digium.com
Subject: Re: [Asterisk-Users] after hours logic




Andrew Thompson wrote:
> Yes, move your GotoIfTime logic into the macro. Then any call to that
macro> would be subject to that rule.
> 
> However, in that case, you might want to match against internal
> extensions(inside the macro) so that you can still call desk-to-desk after
> hours.
I think I understand how to move the GotoIfTime into the exten macro but
I hadn't thought of the problem that wuld cause for calling desk-to-desk
after hours.  Could you give an example of what you're referring to when
you say to "match against internal extensions(inside the macro)". 
I'm
not quite following that statement.

[macro-stdexten]
;
; Standard extension macro:
;   ${ARG1} - Extension  (we could have used ${MACRO_EXTEN} here as well
;   ${ARG2} - Device(s) to ring
;
; Ring the interface, 20 seconds maximum
exten => s,1,GotoIfTime(8:00-21:30|mon-fri|*|*?s,3)
exten => s,2,Goto(s,4)
exten => s,3,Dial(${ARG2},20)
exten => s,4,Voicemail(u${ARG1})
exten => s,5,Hangup
exten => s,103,Voicemail(b${ARG1})
exten => s,104,Hangup
-- 
  .~.    
  /V\    Lance C. Arbuckle
 // \\   
/(   )\  
 ^'~'^
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