Hi, We are using threewaycalling & flash transfers over a CAC channelbank. The following happens: Call comes in to my extension I talk to a party and press flash party goes on hold, I get get dail tone I dial internal number internal party answers I press flash once more we are now in a three party conference Or I hang up, and thus transfer the call. Thats fine, but.... What if the internal party is busy and answers with voicemail how then do I get my original call back to me? Pressing flash will conf in the voicemail prompts of the internal party. Hanging up will transfer the party to the voicemail... Or am I missing somthing essential here??
On Mon, 2003-12-15 at 07:18, Michiel Betel wrote:> Hi, > > We are using threewaycalling & flash transfers over a CAC channelbank. > > The following happens: > > Call comes in to my extension > I talk to a party and press flash > party goes on hold, I get get dail tone > I dial internal number > internal party answers > I press flash once more > we are now in a three party conference > Or I hang up, and thus transfer the call. > > Thats fine, but.... > > What if the internal party is busy and answers with voicemail > how then do I get my original call back to me? Pressing flash will > conf in the voicemail prompts of the internal party. Hanging up will > transfer the party to the voicemail... > > Or am I missing somthing essential here??Your not missing anything essential, and have described a limitation in analog signaling. What you need to think about is alternatives. There is always the call parking so that you push the caller into a state that totally frees you from them. You then are able to call the other extension and tell them the parked extension number. It doesn't allow for the 3 of you to conference in, but the call gets handed off well. If you get busy voicemail, you can hangup and retrieve the parked call yourself. Or you can ask, if they needed to speak to that person, they might be interested in leaving a voicemail. So the three way call with transfer that may end up in voicemail is fine too. -- Steven Critchfield <critch@basesys.com>
Read the source luke.... Just found out the answer to my own question... press FLASH once more... Now the big question is, which part of the source to comment out to stop the 3 way conference... so you get a normal consult and flash will get back the caller. It's very confusing for my users. Michiel Betel wrote:> Hi, > > We are using threewaycalling & flash transfers over a CAC channelbank. > > The following happens: > > Call comes in to my extension > I talk to a party and press flash > party goes on hold, I get get dail tone > I dial internal number > internal party answers > I press flash once more > we are now in a three party conference > Or I hang up, and thus transfer the call. > > Thats fine, but.... > > What if the internal party is busy and answers with voicemail > how then do I get my original call back to me? Pressing flash will > conf in the voicemail prompts of the internal party. Hanging up will > transfer the party to the voicemail... > > Or am I missing somthing essential here?? > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users
Philipp von Klitzing
2003-Dec-15 10:33 UTC
[Asterisk-Users] transfer with threeway calling
Just a hint: You could adapt your dialplan to offer two extension entries to dial the same person, but only one of these extensions will fire up voicemail on busy or unavailable. Use the other one for transfers. Not perfect, but a partial solution. Cheers, Philipp
On Monday, December 15, 2003 9:51 AM, Steven Critchfield [SMTP:critch@basesys.com] wrote:> On Mon, 2003-12-15 at 07:18, Michiel Betel wrote:<snip>> > What if the internal party is busy and answers with voicemail > > how then do I get my original call back to me? Pressing flash will > > conf in the voicemail prompts of the internal party. Hanging up > > will > > transfer the party to the voicemail... > ><snip>> > Your not missing anything essential, and have described a limitation > in > analog signaling. What you need to think about is alternatives.<snip> Another angle would be to have voicemail initiate the disconnect. That was one of the features of my previous employer's octel voicemail system. By entering * * * voicemail would hang-up and you could continue without the voicemail. To my knowledge, asterisk voicemail does not yet support a 'backout' feature. Don Pobanz