asterisk users - Oct 2003 - IVR Questions?

I'm fairly new to Asterisk, but I've been searching the archives
extensively and haven't seen much information on using IVR for more than
menus.  I'd like to prompt a caller to enter his ID (employee, customer,
account, etc). The business use I have in mind requires a five-digit ID.
Then I need to be able to capture the ID entered, validate it (probably
by playing it back with say-digit) and then store the five-digit ID into
a variable that I can pass to another program.  
 
Obviously, what we're aiming for is CTI.  Once I have the Customer ID, I
should be able to grab that customer's information from a database and
pass it along with the call to the next available agent in a queue.  
 
I've noticed that its pretty easy to incorporate perl scripts into
Asterisk, but I haven't seen an answer to capturing dialed digits.

Thank you for your help!
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Look into AGI, and the associated AGI interface perl module.   The interface
is super easy to use in perl to gather digits and perform your own logic.

 

  _____  

From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Joe Dennick
Sent: Sunday, October 05, 2003 5:54 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] IVR Questions?

 

I'm fairly new to Asterisk, but I've been searching the archives
extensively
and haven't seen much information on using IVR for more than menus.  I'd
like to prompt a caller to enter his ID (employee, customer, account, etc).
The business use I have in mind requires a five-digit ID.  Then I need to be
able to capture the ID entered, validate it (probably by playing it back
with say-digit) and then store the five-digit ID into a variable that I can
pass to another program.  

 

Obviously, what we're aiming for is CTI.  Once I have the Customer ID, I
should be able to grab that customer's information from a database and pass
it along with the call to the next available agent in a queue.  

 

I've noticed that its pretty easy to incorporate perl scripts into Asterisk,
but I haven't seen an answer to capturing dialed digits.


Thank you for your help!

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