asterisk users - Jul 2003 - It's true - Nikotel charge for not-completed calls

Hi

A few days ago, Kelly remarked that he had previously observed that 
Nikotel charged him for calls he did not actually complete.

I have made a number of test calls to my landline without picking up the 
calls. I just let it ring once and hung up on the calling phone.

A look at the call records on MyNikotel reveals that I was charged six 
seconds for every of these calls.

I have raised a support request with Nikotel to ask for this to be 
corrected. However, Kelly said he had done so before and never got any 
reply.

Therefore, I would like to ask everybody on the list who is using 
Nikotel to verify this for themselves and raise a support request on 
Nikotel's website. Together we may be able to get this fixed.

thanks
regards
benjamin

Unless iconnecthere has changed something recently, they do the same thing.  I
dialed a number without the leading "1" and ich tried
to make an international call.  No one answered because it was an invalid number
but they still charged me for an international call.

----- Original Message ----- 
From: "BK [address only for mailing lists]"
<bk_mailinglists@yahoo.co.uk>
To: "Asterisk List" <asterisk-users@lists.digium.com>
Sent: Wednesday, July 09, 2003 8:08 AM
Subject: [Asterisk-Users] It's true - Nikotel charge for not-completed calls

> Hi
>
> A few days ago, Kelly remarked that he had previously observed that
> Nikotel charged him for calls he did not actually complete.
>
> I have made a number of test calls to my landline without picking up the
> calls. I just let it ring once and hung up on the calling phone.
>
> A look at the call records on MyNikotel reveals that I was charged six
> seconds for every of these calls.
>
> I have raised a support request with Nikotel to ask for this to be
> corrected. However, Kelly said he had done so before and never got any
> reply.
>
> Therefore, I would like to ask everybody on the list who is using
> Nikotel to verify this for themselves and raise a support request on
> Nikotel's website. Together we may be able to get this fixed.
>
> thanks
> regards
> benjamin
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users

Guys, unless their site states something to the contrary you don't have a 
hope in hell with this.

you are paying them for a voip circuit, which you are using to attempt a call.

you have taken up several seconds of voip bandwidth which they are charging 
you for, the same way you would pay if there is 6 seconds of silence during 
your phone conversation. (This takes roughly the same amount of transfer as 
an unsuccessful call setup.)

By the same reasoning, if you have some strange audio in your conversation 
which does not compress well, they don't charge you extra since it costs 
more to deliver your call than you are paying. The price is based on averages.

Do you complain at an all you can eat buffet if you get full after a small 
plateful ? Same concept.




At 01:39 PM 7/9/2003 -0400, you wrote:
>Unless iconnecthere has changed something recently, they do the same 
>thing.  I dialed a number without the leading "1" and ich tried
>to make an international call.  No one answered because it was an invalid 
>number
>but they still charged me for an international call.
>
>----- Original Message -----
>From: "BK [address only for mailing lists]"
<bk_mailinglists@yahoo.co.uk>
>To: "Asterisk List" <asterisk-users@lists.digium.com>
>Sent: Wednesday, July 09, 2003 8:08 AM
>Subject: [Asterisk-Users] It's true - Nikotel charge for not-completed
calls
>
>
> > Hi
> >
> > A few days ago, Kelly remarked that he had previously observed that
> > Nikotel charged him for calls he did not actually complete.
> >
> > I have made a number of test calls to my landline without picking up
the
> > calls. I just let it ring once and hung up on the calling phone.
> >
> > A look at the call records on MyNikotel reveals that I was charged six
> > seconds for every of these calls.
> >
> > I have raised a support request with Nikotel to ask for this to be
> > corrected. However, Kelly said he had done so before and never got any
> > reply.
> >
> > Therefore, I would like to ask everybody on the list who is using
> > Nikotel to verify this for themselves and raise a support request on
> > Nikotel's website. Together we may be able to get this fixed.
> >
> > thanks
> > regards
> > benjamin
> >
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users@lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
>
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