asterisk users - Mar 2003 - Newbie please help!

I want to automate my small business call centre. When it's busy four people
answer calls but soon there will be more.

I want to computerise this as much as possible.

I envisaged a system where a regular customer calls, any of the telphonists 
can answer the call from their PC and at the same time display a php page 
with telephone number parameter.

I wanted to get the E100 digium hardware and use asterix but what concerns 
me is the telephonists interface. What software is available that links with 
asterix, can display a list of wating calls and will allow me to open a 
dynamically generated URL in a browser.

I gave seen gnophone and gnomeeting. Could I get asterix to send a url and 
telephone to a voip client like gnophone and could the gnophone user then 
click that link and answer at the same time maybe?



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On Sun, 23 Mar 2003, Gary Ruddock wrote:
> I wanted to get the E100 digium hardware and use asterix but what concerns 
> me is the telephonists interface. What software is available that links
with
> asterix, can display a list of wating calls and will allow me to open a 
> dynamically generated URL in a browser.
i presume you mean the client interface, at the moment you have a number 
of options, but the best one is gnophone, since it has mozilla-embedded 
and you can open any webpage, and pass information like CLID to it, 
moreover its designed for * :)

you could also use any other SIP / IAX / H.323 client and hack that 
together with a http or other browser

however, the E100 interface will only come into play if you have an E1 
coming in from the telco... if you have POTS lines (standard analog phone 
lines) then for four lines you might want to put 4 x X100P PCI cards, or 
invest in a T100P and a channel bank (since the T1 channel banks are far 
cheaper)
> I gave seen gnophone and gnomeeting. Could I get asterix to send a url and 
> telephone to a voip client like gnophone and could the gnophone user then 
> click that link and answer at the same time maybe?
in a word, yes, * is a pretty good option for a call-center environment, 
afaik, the only decent open-source option

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Mirza Wasim Baig | Principal Consultant | Convergence Business Systems
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