asterisk users - Feb 2003 - IVR prompts: attempts at a standard list

I'm looking to get Allison Smith (http://www.theivrvoice.com) to 
record a bunch of prompts for me.  I sat down and put together a 
number of phrases and words that I would expect to be strung together 
in a "normal" phone system.  I have not been able to find a set of 
"standard" words that one would expect an IVR system to use, so
I've
been guessing at what I would think would be the best set to have her 
record.

As I am not experienced in these kinds of recordings, I am certain 
I've missed quite a few obvious phrases or words.  Any ideas?

I also expect I'll use this system to do some minor interfacing with 
my network management system, so I've thrown in a few words that 
relate to those features.  Additions are welcome.

PS: Sorry, at this point I have no plans on releasing the recordings 
to the "general public", as I'm certain Allison's licensing
agreement
does not cover such use.  However, if there is enough interest, maybe 
she'd put together a "standard package" subset of these words for 
Asterisk users at a reduced rate.  I'll ask.

JT


PROCESS MESSAGES
Please hold
Transferring your call
I'm going to try another extension
This may take a moment
Thank you for your patience
Someone will be with you shortly.
Trying alternate circuit
Moving to VOIP [pronounced "voyp"]
Moving to analog
I am unable to determine your caller ID. Please type the number from 
which you are calling.
There is a problem with that line
Network element failure



FAILURE MESSAGES
We are unable to complete your call.
Your party is unavailable
Please call again later
All circuits are busy
I'm sorry - I didn't catch that.  Can you try again?
This menu is currently empty.
Please try again later
The user or address you are trying to reach is offline or unknown.
An unclassified error has occurred
Nobody is available to take your call at the moment
We are disappointed that we were unable to be here to speak with you
That account or circuit is busy right now.


COMPANY SPECIFIC
Thank you for calling [firm name]
You can reach our web site at
To have us send you product literature via mail
To have us send you product literature via fax


INSTRUCTIONAL
for email and web addresses
for postal address
for sales
for customer support
for information
for operator
to reach
please contact the system operator
to leave a message
are you sure?
Someone will call you right back
Please leave a message, including your name and phone number


GENERAL
DNS [dee en ess]
accepted
account
after the tone
an
and
at the moment
but
busy
code
complete
dash
database
dial
down
enter
error
extension
failed
goodbye
hang up
hello
host
incomplete
info
is
key
mail
message
minute
moment
not
not responding
number
or
otherwise
password
ping
please
pound
press
sales
star
thank you
that
the
time
to play
transfer
up
wait
web
your

Just since this is being mentioned, if you need a male voice John St George
is another sourve for prompts, commercials etc. Unfortunately he does not
have a web site you can email him at jsgproductions at bellsouth.net

Nolan


-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com]On Behalf Of John Todd
Sent: Wednesday, February 26, 2003 10:00 AM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] IVR prompts: attempts at a standard list



I'm looking to get Allison Smith (http://www.theivrvoice.com) to
record a bunch of prompts for me.  I sat down and put together a
number of phrases and words that I would expect to be strung together
in a "normal" phone system.  I have not been able to find a set of
"standard" words that one would expect an IVR system to use, so
I've
been guessing at what I would think would be the best set to have her
record.

As I am not experienced in these kinds of recordings, I am certain
I've missed quite a few obvious phrases or words.  Any ideas?

I also expect I'll use this system to do some minor interfacing with
my network management system, so I've thrown in a few words that
relate to those features.  Additions are welcome.

PS: Sorry, at this point I have no plans on releasing the recordings
to the "general public", as I'm certain Allison's licensing
agreement
does not cover such use.  However, if there is enough interest, maybe
she'd put together a "standard package" subset of these words for
Asterisk users at a reduced rate.  I'll ask.

JT


PROCESS MESSAGES
Please hold
Transferring your call
I'm going to try another extension
This may take a moment
Thank you for your patience
Someone will be with you shortly.
Trying alternate circuit
Moving to VOIP [pronounced "voyp"]
Moving to analog
I am unable to determine your caller ID. Please type the number from
which you are calling.
There is a problem with that line
Network element failure



FAILURE MESSAGES
We are unable to complete your call.
Your party is unavailable
Please call again later
All circuits are busy
I'm sorry - I didn't catch that.  Can you try again?
This menu is currently empty.
Please try again later
The user or address you are trying to reach is offline or unknown.
An unclassified error has occurred
Nobody is available to take your call at the moment
We are disappointed that we were unable to be here to speak with you
That account or circuit is busy right now.


COMPANY SPECIFIC
Thank you for calling [firm name]
You can reach our web site at
To have us send you product literature via mail
To have us send you product literature via fax


INSTRUCTIONAL
for email and web addresses
for postal address
for sales
for customer support
for information
for operator
to reach
please contact the system operator
to leave a message
are you sure?
Someone will call you right back
Please leave a message, including your name and phone number


GENERAL
DNS [dee en ess]
accepted
account
after the tone
an
and
at the moment
but
busy
code
complete
dash
database
dial
down
enter
error
extension
failed
goodbye
hang up
hello
host
incomplete
info
is
key
mail
message
minute
moment
not
not responding
number
or
otherwise
password
ping
please
pound
press
sales
star
thank you
that
the
time
to play
transfer
up
wait
web
your

_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users

For the GENERAL single-word/short phrases, would it be reasonable to ask
for three inflections of each?  One mid-sentence (flat inflection), one
end-of-sentence (falling inflection), and one for questions (rising
inflection).

This could make your patch-together sentences sound much more
professional.

Bill Jennings

John Todd (jtodd at loligo.com) wrote:
> 
> I'm looking to get Allison Smith (http://www.theivrvoice.com) to 
> record a bunch of prompts for me.  I sat down and put together a 
> number of phrases and words that I would expect to be strung together 
 
 <snip, snip>
> GENERAL
> DNS [dee en ess]
> accepted
> account
> after the tone
> an
> and
> at the moment
> but
> busy
> code
> complete
> dash
> database
> dial
> down
> enter
> error
> extension
> failed
> goodbye
> hang up
> hello
> host
> incomplete
> info
> is
> key
> mail
> message
> minute
> moment
> not
> not responding
> number
> or
> otherwise
> password
> ping
> please
> pound
> press
> sales
> star
> thank you
> that
> the
> time
> to play
> transfer
> up
> wait
> web
> your
>

>
> PS: Sorry, at this point I have no plans on releasing the recordings
> to the "general public", as I'm certain Allison's
licensing agreement
> does not cover such use.  However, if there is enough interest, maybe
> she'd put together a "standard package" subset of these words
for
> Asterisk users at a reduced rate.  I'll ask.
>
> JT
Personally I would see that as a _great_ way of Allison - and possibly
digium as an intermedia agent - making a decent amount off most asterisk
users worldwide (or at least in english speaking countries)

I would see that on the website for sale alongside the FXS/FXO cards etc.

Cheers,
Mathew