Nut upsuser - May 2020 - [EXTERNAL] Re: Help with Tripp Lite Internet600U

I have a brand new Tripp Lite Internet 600U UPS connected to my Raspberry Pi 4
running the latest Raspbian.

I installed nut and tried to configure based on your HCL (which I did not check
before buying...)



Doesn't "just work" - help?




this page says that my model is NOT on the HCL, but the drop downs on the search
seemed to say otherwise? (see attachment)

https://networkupstools.org/ddl/Tripp_Lite/





lsusb shows

Bus 001 Device 004: ID 09ae:3024 Tripp Lite 





The error shows:
 nut-driver.service - Network UPS Tools - power device driver controller

   Loaded: loaded (/lib/systemd/system/nut-driver.service; static; vendor
preset: enabled)

   Active: failed (Result: exit-code) since Tue 2020-05-19 21:01:15 EDT; 1min
30s ago

  Process: 1953 ExecStart=/sbin/upsdrvctl start (code=exited, status=1/FAILURE)



May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: '-x productid=3024'
option. Please report your results to the NUT user's

May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: mailing list
<mailto:nut-upsuser at lists.alioth.debian.org>.

May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: Network UPS Tools - Generic
HID driver 0.41 (2.7.4)

May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: USB communication driver 0.33

May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: No matching HID UPS found

May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: Driver failed to start (exit
status=1)

May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: Network UPS Tools - UPS
driver controller 2.7.4

May 19 21:01:15 Airport-TC-Office systemd[1]: nut-driver.service: Control
process exited, code=exited, status=1/FAILURE

May 19 21:01:15 Airport-TC-Office systemd[1]: nut-driver.service: Failed with
result 'exit-code'.

May 19 21:01:15 Airport-TC-Office systemd[1]: Failed to start Network UPS Tools
- power device driver controller.
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On May 19, 2020, at 9:21 PM, Tom Cooper <tom at cooperfamily.xyz>
wrote:
> 
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite 
> 
We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).

More details:
https://alioth-lists.debian.net/pipermail/nut-upsuser/2020-April/011803.html

_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net
https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuser

If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.



Thank you,

David Zomaya

Tripp Lite


________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net> on behalf of Charles Lepple <clepple at
gmail.com>
Sent: Tuesday, May 19, 2020 9:24 PM
To: Tom Cooper
Cc: nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to ishelpdesk at tripplite.com for review.

______________________________________________________________________
On May 19, 2020, at 9:21 PM, Tom Cooper <tom at cooperfamily.xyz>
wrote:
>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite
>
We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).

More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e
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