asterisk users - Oct 2020 - PJSIP_DIAL_CONTACTS and Queues

    Is there a solution to dial multiple contacts for a Queue agent?  
Since the pandemic started many of our customers have begun to move 
agents off site.  Since most of them were using softphones we did not 
have any problems but now we have one case where the agents have a desk 
phone in their cubicle and are using a softphone from home.  For regular 
calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts 
for the extension, but Queues are only sending calls to a single (the 
first) contact so Queue calls are going unanswered.  For the moment we 
will power down the office phones but is there a solution for the Queue 
to ring both phones?

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)8116-9161

On Fri, Oct 2, 2020 at 3:58 PM Carlos Chavez <cursor at telecomab.mx>
wrote:
>      Is there a solution to dial multiple contacts for a Queue agent?
> Since the pandemic started many of our customers have begun to move
> agents off site.  Since most of them were using softphones we did not
> have any problems but now we have one case where the agents have a desk
> phone in their cubicle and are using a softphone from home.  For regular
> calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts
> for the extension, but Queues are only sending calls to a single (the
> first) contact so Queue calls are going unanswered.  For the moment we
> will power down the office phones but is there a solution for the Queue
> to ring both phones?
>
The option that currently exists is making a Local channel a queue member,
which uses PJSIP_DIAL_CONTACTS when called and using the PJSIP endpoint for
the device state.

-- 
Joshua C. Colp
Asterisk Technical Lead
Sangoma Technologies
Check us out at www.sangoma.com and www.asterisk.org
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