asterisk users - Aug 2015 - AgentRequest() and which agent id?

Hi,

If agents is already logged in via AgentLogin() and users dialled extension
300 which will be placed in Queue(support-queue).

How to find out which agent is available I can put their Agent id
in AgentRequest() ?

If this is not a good approach then how it should be done?

Agent should automatically get next call when he/she is available.

extensions.conf

[LocalSets]
exten => 300,1,Answer()
same => n,Queue(support-queue)
same => n,hangup


[agents] ;callback
exten => 800,1,AgentRequest(????) ; How to get Agent id that is available
to take call?
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Playback(silence/1)
same => n,Hangup()


Example in the queue.conf

member => Local/800 at agents,0,Name 1,Agent:1001
and more..


Thanks
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On Fri, Aug 7, 2015 at 10:06 AM, Shahid H <shahidh at gmail.com> wrote:
> Hi,
>
> If agents is already logged in via AgentLogin() and users dialled
> extension 300 which will be placed in Queue(support-queue).
>
> How to find out which agent is available I can put their Agent id
> in AgentRequest() ?
>
> If this is not a good approach then how it should be done?
>
> Agent should automatically get next call when he/she is available.
>
> extensions.conf
>
> [LocalSets]
> exten => 300,1,Answer()
> same => n,Queue(support-queue)
> same => n,hangup
>
>
> [agents] ;callback
> exten => 800,1,AgentRequest(????) ; How to get Agent id that is
available
> to take call?
>
Replace above line with the following line if your agent-ids are 4 digit
numeric:
exten => _XXXX,1,AgentRequest(${EXTEN})

> same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
> same => n,Playback(silence/1)
> same => n,Hangup()
>
>
> Example in the queue.conf
>
> member => Local/800 at agents,0,Name 1,Agent:1001
>
Replace the above line for agent 1001 with the following:
member => Local/1001 at agents,0,Name,1,Agent:1001

For other agents follow the similar pattern:
member => Local/<agent-id>@agents,0,Name,1,Agent:<agent-id>

Richard
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Thank you. I will test it today.

Is it possible to build a list of agent-id in MySQL Database rather than
agent.conf?

I am not sure what is the best approach, maybe you can give me some
direction. On the backend (web based) Admin can create a new Agent for
agent web panel login.

Admin will enter their new username and password for web login. Admin also
need to select a agent-id for a new agent.

I have two options.

- Build hundreds static agent-id in agents.conf

- Dynamic agent-id in mysql table (Not associated with agent.conf). Is this
possible?

Thanks

On Fri, Aug 7, 2015 at 4:50 PM, Richard Mudgett <rmudgett at digium.com>
wrote:
>
>
> On Fri, Aug 7, 2015 at 10:06 AM, Shahid H <shahidh at gmail.com>
wrote:
>
>> Hi,
>>
>> If agents is already logged in via AgentLogin() and users dialled
>> extension 300 which will be placed in Queue(support-queue).
>>
>> How to find out which agent is available I can put their Agent id
>> in AgentRequest() ?
>>
>> If this is not a good approach then how it should be done?
>>
>> Agent should automatically get next call when he/she is available.
>>
>> extensions.conf
>>
>> [LocalSets]
>> exten => 300,1,Answer()
>> same => n,Queue(support-queue)
>> same => n,hangup
>>
>>
>> [agents] ;callback
>> exten => 800,1,AgentRequest(????) ; How to get Agent id that is
available
>> to take call?
>>
>
> Replace above line with the following line if your agent-ids are 4 digit
> numeric:
> exten => _XXXX,1,AgentRequest(${EXTEN})
>
>
>> same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
>> same => n,Playback(silence/1)
>> same => n,Hangup()
>>
>>
>> Example in the queue.conf
>>
>> member => Local/800 at agents,0,Name 1,Agent:1001
>>
>
> Replace the above line for agent 1001 with the following:
> member => Local/1001 at agents,0,Name,1,Agent:1001
>
> For other agents follow the similar pattern:
> member => Local/<agent-id>@agents,0,Name,1,Agent:<agent-id>
>
> Richard
>
>
> --
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