Puppet users - May 2010 - Logging bugs (was Re: Toplevel domain and facter)

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Klaus Ethgen wrote:
> 
> Behind the line it was more problematic to get to the informations about
> the bug tracker and the knowledge to apply to this mailing list with a
> non-google address than it is needed and more than it is common with
> other software projects. And that was, beside the bug, the main subject
> of that thread. And If I look back, I can find that I am not the only
> one who is a bit upset about the login need to fill a bug.
I don''t believe this is the case personally - a lot of projects use
Google Groups - they aren''t perfect but they are pretty effective.
Instructions for joining without an account are available, for example
the link I provided to you.

http://onlygizmos.com/how-to-join-google-groups-without-a-google-id/2009/05/

We''ve looked at a number of other solutions without finding one that
met
all our requirements - Google Groups is the best fit thus far.
> If you want the contribution of other people, just hold the hurdle low.
> For the projects I am involved in I am very happy to get bug reports by
> mail and if I want to track them in a bug tracker, well, I have no
> problem to fill it in myself.
I''d love it if this was easy - but it isn''t.  The volume of
our bug
reports - and for most other projects - is way too high to manually
track incoming bug reports, patches, updates to tickets. It''s simply
not
operationally or practically feasible to do this.

Additionally, when we ran Trac we were BURIED in spam until we turned on
authentication for most things.  Redmine is not as bad but we''re
starting to get more and more spam.  It can take hours to clean-up after
a major spam attack - some may remember the Trac spam attack that took
me two days to fix - almost every file had been changed.

I think our bar to entry is quite low - you can also use OpenID for
example on Redmine - but any bug tracking system that is unauthenticated
is an open invitation to spammers to mess up your environment.

Regards

James Turnbull

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