Hi all, I configured the voicemail using realtime and for record voice messages, I'm storing it in to MySQL DB as this setup works perfectly without any issues. Later I tried to insert the custom greeting (busy) for VM in DB for particular extension, it was unable to play the custom greeting but play the default prompt. Even though, I created the folders (busy and unavail) in the /var/spool/asterisk/voicemail/default/'1234567 directory, converted the .wav file to 8KHz 16 bit mono,converted to .gsm format and using default context for voicemail. Listing down the data and query; +----------+-------------+---------+------------+----------+----------+-------+-------+----+--------+--------+---------+----------+--------+----------+----------+-------------+--------------+---------------+--------+--------------+-----------+----------------+-------------+---------------------+-----------+-----------+------------+ | uniqueid | customer_id | context | mailbox | password | fullname | email | pager | tz | attach | saycid | dialout | callback | review | operator | envelope | sayduration | saydurationm | sendvoicemail | delete | nextaftercmd | forcename | forcegreetings | hidefromdir | stamp | profile | forwardno | queue_extn | +----------+-------------+---------+------------+----------+----------+-------+-------+----+--------+--------+---------+----------+--------+----------+----------+-------------+--------------+---------------+--------+--------------+-----------+----------------+-------------+---------------------+-----------+-----------+------------+ | 8475 | 0 | default | 1234567 | | | | | en | yes | yes | | | no | no | no | no | 1 | no | no | yes | no | no | yes | 2012-10-12 15:42:40 | voicemail | NULL | NULL | +----------+-------------+---------+------------+----------+----------+-------+-------+----+--------+--------+---------+----------+--------+----------+----------+-------------+--------------+---------------+--------+--------------+-----------+----------------+-------------+---------------------+-----------+-----------+---------- INSERT INTO voicemessages (msgnum,dir,mailboxuser,mailboxcontext,recording) VALUES (-1,'/var/spool/asterisk/voicemail/default/'1234567/busy','1234567','default',LOAD_FILE('/var/spool/asterisk/voicemail/default/'1234567/busy.wav')), (-1,'/var/spool/asterisk/voicemail/default/'1234567/unavail',''1234567','default',LOAD_FILE('/var/spool/asterisk/voicemail/default/'1234567/unavail.wav')); Do I need to modify any other configuration? Please advise to resolve this issue. -- Regards, Ahmed Munir Chohan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20121012/73ea6cb2/attachment.htm>