Hello List, I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. i'm not an expert with Sippy so i'm looking for a piece of an advise here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help? Regards Tarek Sawah Information Technology ?Adviser Integrated Digital Systems CCNP, MCSE, RHCE, TELECOM USA: +1 386 492 9993
On Thu, Dec 15, 2011 at 11:33 AM, Tarek Sawah <tareksawah at hotmail.com>wrote:> > Hello List, > I have customer with a 40 Agents call center. and is looking to install a > PBX switch that can serve those agents. > As per my experience i suggested Asterisk as i have tested it with Call > Centers, however he has been advised not to use it although his provider is > using Asterisk to send him calls. He has been advised to use Sippy which > they claim is more stable than Asterisk. > >More stable? We have Asterisk servers that have run for many years without being "unstable." There's a pair of them in a colo facility that are 7 years old and haven't been touched in at least two years. Just how many more years do you need to be "more stable?" Asterisk isn't perfect, but done right it's quite stable. IMO, the people giving you advice just don't know how to do it right. -- Carlos Alvarez TelEvolve 602-889-3003 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111215/6fcdc9d0/attachment.htm>
On 12/15/2011 01:33 PM, Tarek Sawah wrote:> > Hello List, > I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. > As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. > i'm not an expert with Sippy so i'm looking for a piece of an advise here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help? > Regards > >I think the answer you're going to get on an Asterisk mailing list is "Asterisk is the best". I'd find out why your customer is being advised against Asterisk. Bet you'll find political reasons rather than technical. And if they are technical reasons, make sure they're applicable to a recent version of Asterisk rather than hearing "It doesn't do Feature X" and then finding out that "Feature X" was added in 1.4 (and the Asterisk world is on the equivalent of 1.10) and the person just has experience with 1.2.
15 dec 2011 kl. 19:33 skrev Tarek Sawah:> > Hello List, > I have customer with a 40 Agents call center. and is looking to install a PBX switch that can serve those agents. > As per my experience i suggested Asterisk as i have tested it with Call Centers, however he has been advised not to use it although his provider is using Asterisk to send him calls. He has been advised to use Sippy which they claim is more stable than Asterisk. > i'm not an expert with Sippy so i'm looking for a piece of an advise here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help? > Regards >We have installed Asterisk 1.4 in Call centers ranging up to 400 agents on one PBX. It's clearly stable and doesn't crash. I would recommend talking with this service provider again. /O ----- http://ipv6friday.org - discover DHCPv6 - spend 30 minutes on IPv6 every Friday!