Justin Sherrill
2011-Dec-15 20:10 UTC
[asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?
This is one of those "Is anyone else doing this?/Is anyone else seeing this?" posts. We have an Asterisk 1.8.4 system, with Polycom IP550 phones running firmware 3.2.3. If someone on the 'buddy list' - the list of other extensions to watch - is called, the phone gets a NOTIFY event and displays a screen with the call information and a pickup softkey. However, if someone on that list is already on the phone and they get a second incoming call, the NOTIFY event comes in but the phone never displays the changed screen with the pickup button. It'll flash the light next to that extension, but that's it. Is anyone using a similar setup and seeing this? It's somewhat rare, but I have an office location where everyone there likes to pick up other people's calls, and they haven't been using a call queue like they oughta. Justin Sherrill - American Rock Salt P: 585-991-6825 F: 585-991-6925 C: 585-298-6826
Danny Nicholas
2011-Dec-15 20:13 UTC
[asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?
AFAIK, Asterisk only picks up the first instance of a line, so if you have 2
calls on exten 100, only the first one is recognized.
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Justin
Sherrill
Sent: Thursday, December 15, 2011 2:11 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?
This is one of those "Is anyone else doing this?/Is anyone else seeing
this?" posts.
We have an Asterisk 1.8.4 system, with Polycom IP550 phones running firmware
3.2.3. If someone on the 'buddy list' - the list of other extensions to
watch - is called, the phone gets a NOTIFY event and displays a screen with
the call information and a pickup softkey.
However, if someone on that list is already on the phone and they get a
second incoming call, the NOTIFY event comes in but the phone never displays
the changed screen with the pickup button. It'll flash the light next to
that extension, but that's it.
Is anyone using a similar setup and seeing this? It's somewhat rare, but I
have an office location where everyone there likes to pick up other people's
calls, and they haven't been using a call queue like they oughta.
Justin Sherrill - American Rock Salt
P: 585-991-6825 F: 585-991-6925 C: 585-298-6826
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to
Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Gord Urquhart
2011-Dec-16 19:03 UTC
[asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?
It sounds like the phone is not getting enough info to do a directed pickup, have you turned on NotifyCID in sip.conf? If that does'nt work try using the extended BLF stuff (described here http://www.excaliburtech.net/archives/147 and here http://www.voip-info.org/wiki/view/Asterisk+presence) gordu On Thu, Dec 15, 2011 at 12:10 PM, Justin Sherrill < Justin.Sherrill at americanrocksalt.com> wrote:> This is one of those "Is anyone else doing this?/Is anyone else seeing > this?" posts. > > We have an Asterisk 1.8.4 system, with Polycom IP550 phones running > firmware 3.2.3. If someone on the 'buddy list' - the list of other > extensions to watch - is called, the phone gets a NOTIFY event and displays > a screen with the call information and a pickup softkey. > > However, if someone on that list is already on the phone and they get a > second incoming call, the NOTIFY event comes in but the phone never > displays the changed screen with the pickup button. It'll flash the light > next to that extension, but that's it. > > Is anyone using a similar setup and seeing this? It's somewhat rare, but > I have an office location where everyone there likes to pick up other > people's calls, and they haven't been using a call queue like they oughta. > > Justin Sherrill - American Rock Salt > P: 585-991-6825 F: 585-991-6925 C: 585-298-6826 > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111216/3082f032/attachment.htm>