Julian Lyndon-Smith
2010-Jul-09 16:48 UTC
[asterisk-users] Delay between answer and pickup ?
We are having a situation on our dialler here where our agents are claiming that when they receive a call because it has been answered, it seems as if the call had been answered several seconds earlier - IOW, they are hearing "hello ? Hello ?" and often hear the phone being put down as an initial part of the call. We have verified this by checking the voice recordings. Yet, the logs of asterisk don't show this discrepancy. We are using a local channel to dial a landline through a sip provider. When the call is answered, the agent's phone is then dialled. the logs go something like this [Jul 9 13:29:26] VERBOSE[23396] logger.c: [Jul 9 13:29:26] -- SIP/provider-0001ed6e is making progress passing it to Local/SomeNumber at dialleroutbound-4c93,2 [Jul 9 13:29:44] VERBOSE[23396] logger.c: [Jul 9 13:29:44] -- SIP/provider-0001ed6e answered Local/01577864929 at dialleroutbound-4c93,2 .. [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] -- Executing [*0086*@diallerconnected:2] Dial("Local/SomeNumber at dialleroutbound-4c93,1", "SIP/*0086*|5|iA(autoanswer)") in new stack [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] -- Local/SomeNumber at dialleroutbound-4c93,1 requested special control 20, passing it to SIP/*0086*-0001ed73 [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] -- Local/SomeNumber at dialleroutbound-4c93,1 requested special control 20, passing it to SIP/*0086*-0001ed73 [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] -- Local/SomeNumber at dialleroutbound-4c93,1 requested special control 20, passing it to SIP/*0086*-0001ed73 [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] -- SIP/*0086*-0001ed73 answered Local/SomeNumber at dialleroutbound-4c93,1 .. as you can see, the call is answered at 13:29:44 and the agent gets called (auto-answer phones) at 13:29:46, yes if you listen to the call recording, there is a 6 second gap between the person saying "hello" and the agent being connected. Is it possible that the call was answered 5 seconds *before* I get notification of the answer ? i.e. is the provider taking too long notifying me of the answer ? Julian
Julian Lyndon-Smith
2010-Jul-11 07:28 UTC
[asterisk-users] Delay between answer and pickup ?
Anyone got a clue ? (he asks in desperation!) Julian On 9 July 2010 17:48, Julian Lyndon-Smith <asterisk at dotr.com> wrote:> We are having a situation on our dialler here where our agents are > claiming that when they receive a call because it has been answered, > it seems as if the call had been answered several seconds earlier - > IOW, they are hearing "hello ? Hello ?" and often hear the phone being > put down as an initial part of the call. > > We have verified this by checking the voice recordings. > > Yet, the logs of asterisk don't show this discrepancy. > > We are using a local channel to dial a landline through a sip > provider. When the call is answered, the agent's phone is then > dialled. > > the logs go something like this > > > [Jul ?9 13:29:26] VERBOSE[23396] logger.c: [Jul ?9 13:29:26] ? ? -- > SIP/provider-0001ed6e is making progress passing it to > Local/SomeNumber at dialleroutbound-4c93,2 > [Jul ?9 13:29:44] VERBOSE[23396] logger.c: [Jul ?9 13:29:44] ? ? -- > SIP/provider-0001ed6e answered > Local/01577864929 at dialleroutbound-4c93,2 > .. > > [Jul ?9 13:29:45] VERBOSE[23416] logger.c: [Jul ?9 13:29:45] ? ? -- > Executing [*0086*@diallerconnected:2] > Dial("Local/SomeNumber at dialleroutbound-4c93,1", > "SIP/*0086*|5|iA(autoanswer)") in new stack > [Jul ?9 13:29:45] VERBOSE[23416] logger.c: [Jul ?9 13:29:45] ? ? -- > Local/SomeNumber at dialleroutbound-4c93,1 requested special control 20, > passing it to SIP/*0086*-0001ed73 > [Jul ?9 13:29:46] VERBOSE[23416] logger.c: [Jul ?9 13:29:46] ? ? -- > Local/SomeNumber at dialleroutbound-4c93,1 requested special control 20, > passing it to SIP/*0086*-0001ed73 > [Jul ?9 13:29:46] VERBOSE[23416] logger.c: [Jul ?9 13:29:46] ? ? -- > Local/SomeNumber at dialleroutbound-4c93,1 requested special control 20, > passing it to SIP/*0086*-0001ed73 > [Jul ?9 13:29:46] VERBOSE[23416] logger.c: [Jul ?9 13:29:46] ? ? -- > SIP/*0086*-0001ed73 answered Local/SomeNumber at dialleroutbound-4c93,1 > > .. > > as you can see, the call is answered at 13:29:44 and the agent gets > called (auto-answer phones) at 13:29:46, yes if you listen to the call > recording, there is a 6 second gap between the person saying "hello" > and the agent being connected. > > Is it possible that the call was answered 5 seconds *before* I get > notification of the answer ? i.e. is the provider taking too long > notifying me of the answer ? > > Julian >