HI, I have in 'inbound route' a IVR, with press 1 or 2 the destination call is always a ring group called '600', my problem is that after press 1 (but this problem is present also with press 2) before that the inbound call is transfer to extension pass 10/11 seconds ! In attach log file about incoming call. I use Trixbox with Asterisk-1.6.0.10. Thanks. ------ Salvatore.
On Mon, 2010-05-24 at 15:09 +0200, Sasa wrote:> HI, I have in 'inbound route' a IVR, with press 1 or 2 the destination call > is always a ring group called '600', my problem is that after press 1 (but > this problem is present also with press 2) before that the inbound call is > transfer to extension pass 10/11 seconds ! > In attach log file about incoming call. > I use Trixbox with Asterisk-1.6.0.10.I know nothing of Trixbox but I had a problem with my own dialplan where there was a delay with the user selecting 0 from my IVR menu. It turned out that because my extensions all started with 0 (they were real phone numbers), asterisk thought that the caller might be starting to type one of the valid extensions and so waited for the timeout (digit timeout I think) before it went further. To see if that's your problem, try seeing whether a menu option that won't match the start of any of your defined extensions happens more quickly. I got around it by having the IVR in a different context where the extensions started with a letter, so no entered digits would match. -- Cheers, Kingsley.
On Mon, May 24, 2010 at 9:41 AM, Kingsley Tart <kingsley at skymarket.co.uk> wrote:> I know nothing of Trixbox but I had a problem with my own dialplan where > there was a delay with the user selecting 0 from my IVR menu. It turned > out that because my extensions all started with 0 (they were real phone > numbers), asterisk thought that the caller might be starting to type one > of the valid extensions and so waited for the timeout (digit timeout I > think) before it went further.A similar thing can happen quite easily with FreePBX, where at least in the past, the default was that every IVR had an implicit valid selection of any extension in the system, unless you unchecked the box that made that happen. It really explained why so many calls were going to a particular phone before we found that default!