Ladies and Gentlemen, We already have an Asterisk Call center suite installed at our contact center. Now we wish to commence IVR services. We are offering Health Information Services. Can someone help us to develop this Addon / Solution? Best regards. -- ?????? ????? ????? ???? ??????? Nazir Ahmed Vaid Cell:+92300-8277778 eHealth Services (Pvt) Ltd. http://www.ehealth-services.com NexSource Pakistan (Pvt) Ltd. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091017/fa97e212/attachment.htm
You may want to start from the basics: http://www.voip-info.org/wiki/view/Asterisk+tips+ivr+menu I hope this helps l. 2009/10/17 Nazir Ahmed Vaid <nazir.vaid at gmail.com>> Ladies and Gentlemen, > We already have an Asterisk Call center suite installed at our contact > center. Now we wish to commence IVR services. We are offering Health > Information Services. Can someone help us to develop this Addon / Solution? >-- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091017/b3260ca3/attachment.htm
Have you given some consideration to learning just a little bit - not much, just a little introductory basics - about the product before asking a question? The answer to your question can be found in basic dial plan functionality, unless you need a very complex IVR engine driven by something like VoiceXML. In other words, it's a very elementary use case of Asterisk. Please. Do your homework. Nazir Ahmed Vaid wrote:> Ladies and Gentlemen, > > We already have an Asterisk Call center suite installed at our contact > center. Now we wish to commence IVR services. We are offering Health > Information Services. Can someone help us to develop this Addon / Solution? > > Best regards. > > -- > ?????? ????? ????? ???? ??????? > > > Nazir Ahmed Vaid > Cell:+92300-8277778 > > eHealth Services (Pvt) Ltd. > http://www.ehealth-services.com > > NexSource Pakistan (Pvt) Ltd. > > > ------------------------------------------------------------------------ > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Alex Balashov - Principal Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671
Is this going to work: [default] include => stdexten include => big10-IVR include => cleveland-IVR exten => _17035745353,1,Goto(big10-IVR,s,1) exten => _15672528431,1,Goto(cleveland-IVR,s,1) [big10-IVR] exten => s,1,Answer() exten => s,n,Background(dir-welcome) ;exten => s,n,WaitExten(1) ;exten => s,n,Background(astcc-please-enter-your) -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091101/91551d1b/attachment.htm
Try running your asterisk service with the -vvvc option or connect to it via the -r option, and then try making a call that would cause it to land in the default context, you will see the way asterisk traverses the dial plan, this will give you good debug info. sam!! Thomas Perron wrote:> Hi Juan, > I have this: > > [default] > ;include => stdexten > include => big10-IVR > include => cleveland-IVR > exten => _1703XXXXXXX,1,Goto(big10-IVR,s,1) > exten => _1567XXXXXXX,1,Goto(cleveland-IVR,s,1) > > You recommend I have this: > > [default] > exten => _1703XXXXXXX,1,Goto(big10-IVR,s,1) > exten => _1567XXXXXXX,1,Goto(cleveland-IVR,s,1) > > I tried this and it does not seem to work. > Other thoughts? > Where located please? > > > > 2009/11/1 "Juan E. Rodr?guez" <jerdguez at gmail.com > <mailto:jerdguez at gmail.com>> > > As I see here, you do not have to include the big10 context inside > the default context, as you have an extension defined to reach > that context and its extention is start extension. > If the cleveland-IVR is based on the start extension too, the same > applies. > > Besides that, it would work...(maybe not the way you expect... :-) ) > > Regards, > Juan > > Thomas Perron wrote: >> Is this going to work: >> >> [default] >> include => stdexten >> include => big10-IVR >> include => cleveland-IVR >> exten => _17035745353,1,Goto(big10-IVR,s,1) >> exten => _15672528431,1,Goto(cleveland-IVR,s,1) >> >> >> [big10-IVR] >> exten => s,1,Answer() >> exten => s,n,Background(dir-welcome) >> ;exten => s,n,WaitExten(1) >> ;exten => s,n,Background(astcc-please-enter-your) >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > ------------------------------------------------------------------------ > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
As I understand this thread, you want two different contexts based on the number you dial. If you dial 1703... the big10 context should be executed. If 1567... then Cleveland is executed. Is this correct? If so Then this is what the two lines in [default] should read:> exten => _1703.,1,Goto(big10-IVR,s,1) > exten => _1567.,1,Goto(cleveland-IVR,s,1)-----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Samuel Nair Sent: Monday, November 02, 2009 12:08 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] IVR Try running your asterisk service with the -vvvc option or connect to it via the -r option, and then try making a call that would cause it to land in the default context, you will see the way asterisk traverses the dial plan, this will give you good debug info. sam!! Thomas Perron wrote:> Hi Juan, > I have this: > > [default] > ;include => stdexten > include => big10-IVR > include => cleveland-IVR > exten => _1703XXXXXXX,1,Goto(big10-IVR,s,1) > exten => _1567XXXXXXX,1,Goto(cleveland-IVR,s,1) > > You recommend I have this: > > [default] > exten => _1703XXXXXXX,1,Goto(big10-IVR,s,1) > exten => _1567XXXXXXX,1,Goto(cleveland-IVR,s,1) > > I tried this and it does not seem to work. > Other thoughts? > Where located please? > > > > 2009/11/1 "Juan E. Rodr?guez" <jerdguez at gmail.com > <mailto:jerdguez at gmail.com>> > > As I see here, you do not have to include the big10 context inside > the default context, as you have an extension defined to reach > that context and its extention is start extension. > If the cleveland-IVR is based on the start extension too, the same > applies. > > Besides that, it would work...(maybe not the way you expect... :-) ) > > Regards, > Juan > > Thomas Perron wrote: >> Is this going to work: >> >> [default] >> include => stdexten >> include => big10-IVR >> include => cleveland-IVR >> exten => _17035745353,1,Goto(big10-IVR,s,1) >> exten => _15672528431,1,Goto(cleveland-IVR,s,1) >> >> >> [big10-IVR] >> exten => s,1,Answer() >> exten => s,n,Background(dir-welcome) >> ;exten => s,n,WaitExten(1) >> ;exten => s,n,Background(astcc-please-enter-your) >>------------------------------------------------------------------------>> >> _______________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > ------------------------------------------------------------------------ > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users_______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users