Hello,
I've created Call Center with Asterisk (1.6.0.5). Call Center's
agents
are not Asterisk SIP user's, but other's voip gw SIP 5 class users.
Everything works fine, except when one agent wants transfer call to other
agent. They do it with flash hook. So and two voip gws (Asterisk and other
gw) detects this flash and both starts playing MOH. The transfer is
unsuccessfully, cause client doesn't hear anything when seconds answers the
call.
My question is, is it possible (and how to do it), that asterisk ignores
flash hook in queue? Maybe is it possible to ignore this flash at all?
Thanks for help
--
Pagarbiai / Best Regards,
Giedrius Augys
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