asterisk users - Aug 2009 - Pause/Unpause agent based on devstate

Hi,

I dont know if this is possible, but I want to pause a queue member if another
member are busy in the phone.
We have agents that has 2 phones and both are logged in to the same queue.

I don't want the second phone to call if the first are in use.

Any ideas?

Magnus
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I use a PERL AGI to control my phones, but the ?Out of the box? solution
(depending on your release)  would be to use a macro to dial the
queue/extension and use channel status to see if A is inuse before dialing
B.  

Here?s an example from
http://www.voip-info.org/wiki/view/Asterisk+func+device_State

 

exten => 100,1,ExecIf($<a  href=' ${device_state(sip ${exten})}
=" INUSE '">
${DEVICE_STATE(SIP/${EXTEN})} = INUSE ?Busy) </a  href='
${device_state(sip>
exten => 100,2,Dial(SIP/${EXTEN})

 

you could expand on this as an ?OR? switch where you would?nt ring 100/101
if either was in use.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Magnus
L?fqvist
Sent: Thursday, August 20, 2009 10:06 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Pause/Unpause agent based on devstate

 

Hi,

 

I dont know if this is possible, but I want to pause a queue member if
another member are busy in the phone. 

We have agents that has 2 phones and both are logged in to the same queue.

 

I don?t want the second phone to call if the first are in use.

 

Any ideas?

 

Magnus

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