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Miguel Molina

2009-Mar-26 23:27 UTC

[asterisk-users] Know who's logged in

Hi all,

For those of you people that use Agents (with Agentlogin, not 
AgentCallbackLogin) on a call center, I have this need: when the agent 
logs in, a channel keeps running all the time that the agent is logged 
in to receive the incoming calls. How do I know which agent logged in 
(code)? Right now, if I query the login channel, there is no information 
about which agent is logged on:

# asterisk -rx "show channel SIP/303-b2f1c368"
 -- General --
           Name: SIP/303-b2f1c368
           Type: SIP
       UniqueID: 1238094839.425549
      Caller ID: 303
 Caller ID Name: Ext. 303
    DNID Digits: 7700
          State: Up (6)
          Rings: 0
  NativeFormats: 0x2 (gsm)
    WriteFormat: 0x2 (gsm)
     ReadFormat: 0x2 (gsm)
 WriteTranscode: No
  ReadTranscode: No
1st File Descriptor: 111
      Frames in: 6199
     Frames out: 4847
 Time to Hangup: 0
   Elapsed Time: 3h29m16s
  Direct Bridge: <none>
Indirect Bridge: <none>
 --   PBX   --
        Context: XXXXXXXXXXX
      Extension: XXXXX
       Priority: XXXXXX
     Call Group: 0
   Pickup Group: 0
    Application: AgentLogin
           Data: (Empty)
    Blocking in: ast_waitfor_nandfds
      Variables:
AVAILSTATUS=0
AVAILORIGCHAN=SIP/303
AVAILCHAN=SIP/303-0949f890
SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
SIPUSERAGENT=X-Lite release 1100l stamp 47546
SIPDOMAIN=XXXXXXXXX
SIPURI=sip:303 at XXXXXXXXXXXXXXXXX

  CDR Variables:
level 1: clid="Ext. 303" <303>
level 1: src=303
level 1: dst=XXXXXXXXXX
level 1: dcontext=XXXXXXXXXXX
level 1: channel=SIP/303-b2f1c368
level 1: lastapp=AgentLogin
level 1: start=2009-03-26 14:13:59
level 1: answer=2009-03-26 14:13:59
level 1: duration=0
level 1: billsec=0
level 1: disposition=ANSWERED
level 1: amaflags=DOCUMENTATION
level 1: uniqueid=1238094839.425549

Is there an option for Agentlogin() to set a channel variable on the 
login channel that contains the code of the agent that successfully 
logged in? If not, would this be hard to accomplish by tweaking the 
chan_agent.c code to do that? It would be a really nice feature. I'm 
using asterisk 1.4.22.

Thanks for any clue on this,

-- 
Ing. Miguel Molina
Grupo de Tecnolog?a
Millenium Phone Center
PBX: (+57 1)6500800 ext. 1201
Fax: (+57 1)6500816
M?vil: (+57)3138873587

Miguel Molina

2009-Mar-26 23:28 UTC

head link

[asterisk-users] Know who's logged in

Hi all,

For those of you people that use Agents (with Agentlogin, not 
AgentCallbackLogin) on a call center, I have this need: when the agent 
logs in, a channel keeps running all the time that the agent is logged 
in to receive the incoming calls. How do I know which agent logged in 
(code)? Right now, if I query the login channel, there is no information 
about which agent is logged on:

# asterisk -rx "show channel SIP/303-b2f1c368"
 -- General --
           Name: SIP/303-b2f1c368
           Type: SIP
       UniqueID: 1238094839.425549
      Caller ID: 303
 Caller ID Name: Ext. 303
    DNID Digits: 7700
          State: Up (6)
          Rings: 0
  NativeFormats: 0x2 (gsm)
    WriteFormat: 0x2 (gsm)
     ReadFormat: 0x2 (gsm)
 WriteTranscode: No
  ReadTranscode: No
1st File Descriptor: 111
      Frames in: 6199
     Frames out: 4847
 Time to Hangup: 0
   Elapsed Time: 3h29m16s
  Direct Bridge: <none>
Indirect Bridge: <none>
 --   PBX   --
        Context: XXXXXXXXXXX
      Extension: XXXXX
       Priority: XXXXXX
     Call Group: 0
   Pickup Group: 0
    Application: AgentLogin
           Data: (Empty)
    Blocking in: ast_waitfor_nandfds
      Variables:
AVAILSTATUS=0
AVAILORIGCHAN=SIP/303
AVAILCHAN=SIP/303-0949f890
SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
SIPUSERAGENT=X-Lite release 1100l stamp 47546
SIPDOMAIN=XXXXXXXXX
SIPURI=sip:303 at XXXXXXXXXXXXXXXXX

  CDR Variables:
level 1: clid="Ext. 303" <303>
level 1: src=303
level 1: dst=XXXXXXXXXX
level 1: dcontext=XXXXXXXXXXX
level 1: channel=SIP/303-b2f1c368
level 1: lastapp=AgentLogin
level 1: start=2009-03-26 14:13:59
level 1: answer=2009-03-26 14:13:59
level 1: duration=0
level 1: billsec=0
level 1: disposition=ANSWERED
level 1: amaflags=DOCUMENTATION
level 1: uniqueid=1238094839.425549

Is there an option for Agentlogin() to set a channel variable on the 
login channel that contains the code of the agent that successfully 
logged in? If not, would this be hard to accomplish by tweaking the 
chan_agent.c code to do that? It would be a really nice feature. I'm 
using asterisk 1.4.22.

Thanks for any clue on this,

-- 
Ing. Miguel Molina
Grupo de Tecnolog?a
Millenium Phone Center
PBX: (+57 1)6500800 ext. 1201
Fax: (+57 1)6500816
M?vil: (+57)3138873587

Mark Michelson

2009-Mar-26 23:40 UTC

head link

[asterisk-users] Know who's logged in

Miguel Molina wrote:> Hi all,
> 
> For those of you people that use Agents (with Agentlogin, not 
> AgentCallbackLogin) on a call center, I have this need: when the agent 
> logs in, a channel keeps running all the time that the agent is logged 
> in to receive the incoming calls. How do I know which agent logged in 
> (code)? Right now, if I query the login channel, there is no information 
> about which agent is logged on:
> 
> # asterisk -rx "show channel SIP/303-b2f1c368"
>  -- General --
>            Name: SIP/303-b2f1c368
>            Type: SIP
>        UniqueID: 1238094839.425549
>       Caller ID: 303
>  Caller ID Name: Ext. 303
>     DNID Digits: 7700
>           State: Up (6)
>           Rings: 0
>   NativeFormats: 0x2 (gsm)
>     WriteFormat: 0x2 (gsm)
>      ReadFormat: 0x2 (gsm)
>  WriteTranscode: No
>   ReadTranscode: No
> 1st File Descriptor: 111
>       Frames in: 6199
>      Frames out: 4847
>  Time to Hangup: 0
>    Elapsed Time: 3h29m16s
>   Direct Bridge: <none>
> Indirect Bridge: <none>
>  --   PBX   --
>         Context: XXXXXXXXXXX
>       Extension: XXXXX
>        Priority: XXXXXX
>      Call Group: 0
>    Pickup Group: 0
>     Application: AgentLogin
>            Data: (Empty)
>     Blocking in: ast_waitfor_nandfds
>       Variables:
> AVAILSTATUS=0
> AVAILORIGCHAN=SIP/303
> AVAILCHAN=SIP/303-0949f890
> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
> SIPUSERAGENT=X-Lite release 1100l stamp 47546
> SIPDOMAIN=XXXXXXXXX
> SIPURI=sip:303 at XXXXXXXXXXXXXXXXX
> 
>   CDR Variables:
> level 1: clid="Ext. 303" <303>
> level 1: src=303
> level 1: dst=XXXXXXXXXX
> level 1: dcontext=XXXXXXXXXXX
> level 1: channel=SIP/303-b2f1c368
> level 1: lastapp=AgentLogin
> level 1: start=2009-03-26 14:13:59
> level 1: answer=2009-03-26 14:13:59
> level 1: duration=0
> level 1: billsec=0
> level 1: disposition=ANSWERED
> level 1: amaflags=DOCUMENTATION
> level 1: uniqueid=1238094839.425549
> 
> Is there an option for Agentlogin() to set a channel variable on the 
> login channel that contains the code of the agent that successfully 
> logged in? If not, would this be hard to accomplish by tweaking the 
> chan_agent.c code to do that? It would be a really nice feature. I'm 
> using asterisk 1.4.22.
> 
> Thanks for any clue on this,
> 
There is a CLI command "agent show" which will list all agents. This
output will
show the agent's number, name, whether he/she is logged in, and moh class. 
Similarly, there is a command "agent show online" which will only list
logged-in
agents.

Mark Michelson

Lenz Emilitri

2009-Mar-30 11:06 UTC

head link

[asterisk-users] Know who's logged in

You could store the "who is who" information in Asterisk, so you know
thatSIP/123 is Agent/301 before logging the agent - see e.g.
http://queuemetrics.com/faq.jsp#faq-038-agent_tracking

Thanks

l.



2009/3/27 Miguel Molina <mmolina at millenium.com.co>
> Hi all,
>
> For those of you people that use Agents (with Agentlogin, not
> AgentCallbackLogin) on a call center, I have this need: when the agent
> logs in, a channel keeps running all the time that the agent is logged
> in to receive the incoming calls. How do I know which agent logged in
> (code)? Right now, if I query the login channel, there is no information
> about which agent is logged on:
>
> # asterisk -rx "show channel SIP/303-b2f1c368"
>  -- General --
>           Name: SIP/303-b2f1c368
>           Type: SIP
>       UniqueID: 1238094839.425549
>      Caller ID: 303
>  Caller ID Name: Ext. 303
>    DNID Digits: 7700
>          State: Up (6)
>          Rings: 0
>  NativeFormats: 0x2 (gsm)
>    WriteFormat: 0x2 (gsm)
>     ReadFormat: 0x2 (gsm)
>  WriteTranscode: No
>  ReadTranscode: No
> 1st File Descriptor: 111
>      Frames in: 6199
>     Frames out: 4847
>  Time to Hangup: 0
>   Elapsed Time: 3h29m16s
>  Direct Bridge: <none>
> Indirect Bridge: <none>
>  --   PBX   --
>        Context: XXXXXXXXXXX
>      Extension: XXXXX
>       Priority: XXXXXX
>     Call Group: 0
>   Pickup Group: 0
>    Application: AgentLogin
>           Data: (Empty)
>    Blocking in: ast_waitfor_nandfds
>      Variables:
> AVAILSTATUS=0
> AVAILORIGCHAN=SIP/303
> AVAILCHAN=SIP/303-0949f890
> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
> SIPUSERAGENT=X-Lite release 1100l stamp 47546
> SIPDOMAIN=XXXXXXXXX
> SIPURI=sip:303 at XXXXXXXXXXXXXXXXX
>
>  CDR Variables:
> level 1: clid="Ext. 303" <303>
> level 1: src=303
> level 1: dst=XXXXXXXXXX
> level 1: dcontext=XXXXXXXXXXX
> level 1: channel=SIP/303-b2f1c368
> level 1: lastapp=AgentLogin
> level 1: start=2009-03-26 14:13:59
> level 1: answer=2009-03-26 14:13:59
> level 1: duration=0
> level 1: billsec=0
> level 1: disposition=ANSWERED
> level 1: amaflags=DOCUMENTATION
> level 1: uniqueid=1238094839.425549
>
> Is there an option for Agentlogin() to set a channel variable on the
> login channel that contains the code of the agent that successfully
> logged in? If not, would this be hard to accomplish by tweaking the
> chan_agent.c code to do that? It would be a really nice feature. I'm
> using asterisk 1.4.22.
>
> Thanks for any clue on this,
>
> --
> Ing. Miguel Molina
> Grupo de Tecnolog?a
> Millenium Phone Center
> PBX: (+57 1)6500800 ext. 1201
> Fax: (+57 1)6500816
> M?vil: (+57)3138873587
>
>
> _______________________________________________
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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