asterisk users - Feb 2008 - Asterisk queue not play muscinhold or hangup

Dear all

               I am going to setup Asterisk Call center solution and i have
setup my queue and agent i have 2 SNOM ip phone but when i call to queue my
agent phone is rining without musicnhold or when both phone is busy then i call
to queue its directy hangup without musicnhole means my call not goes in to
queue what is the problem

my queue.conf

[root at pbx asterisk]# cat /etc/asterisk/queues.conf | grep -v ';'
[general]
persistentmembers = yes
autofill = yes
monitor-type = MixMonitor



[9999]
leavewhenempty = strict
musiclass = default
context=from-avaya
strategy = rrmemory
timeout = 20
retry = 1
wrapuptime=0
announce-frequency = 0
announce-holdtime = no
persistentmembers = yes
maxlen = 0
member => Agent/1001
member => Agent/1002

----------------------------------------------

my agent.conf

[general]
persistentagents=yes


[agents]
ackcall=no
musiconhold => default
agent => 1001,1234,satish
agent => 1002,1234,aman

----------------------------------------------------
my dialplan ( extention.conf)


exten => 9999,1,Answer
exten => 9999,2,SetMusicOnHold(default)
exten => 9999,3,Background(welcome)
exten => 9999,4,Queue(9999)



----PGP Signature--

Satish Patel
mobile:- +91-9818875535

http://www.linuxbug.org
       
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Any responses please. I'm interested in this as well.

On Fri, Feb 8, 2008 at 2:51 AM, satish patel <
satish_patel_2000_2000 at yahoo.com> wrote:
> Dear all
>
>                I am going to setup Asterisk Call center solution and i have
> setup my queue and agent i have 2 SNOM ip phone but when i call to queue my
> agent phone is rining without musicnhold or when both phone is busy then i
> call to queue its directy hangup without musicnhole means my call not goes
> in to queue what is the problem
>
> my queue.conf
>
> [root at pbx asterisk]# cat /etc/asterisk/queues.conf | grep -v ';'
> [general]
> persistentmembers = yes
> autofill = yes
> monitor-type = MixMonitor
>
>
>
> [9999]
> leavewhenempty = strict
> musiclass = default
> context=from-avaya
> strategy = rrmemory
> timeout = 20
> retry = 1
> wrapuptime=0
> announce-frequency = 0
> announce-holdtime = no
> persistentmembers = yes
> maxlen = 0
> member => Agent/1001
> member => Agent/1002
>
> ----------------------------------------------
>
> my agent.conf
>
> [general]
> persistentagents=yes
>
>
> [agents]
> ackcall=no
> musiconhold => default
> agent => 1001,1234,satish
> agent => 1002,1234,aman
>
> ----------------------------------------------------
> my dialplan ( extention.conf)
>
>
> exten => 9999,1,Answer
> exten => 9999,2,SetMusicOnHold(default)
> exten => 9999,3,Background(welcome)
> exten => 9999,4,Queue(9999)
>
>
>
> ----PGP Signature--
>
> Satish Patel
> mobile:- +91-9818875535
>
> http://www.linuxbug.org
>
> ------------------------------
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Search.<http://us.rd.yahoo.com/evt=51734/*http://tools.search.yahoo.com/newsearch/category.php?category=shopping>
>
>
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