asterisk users - Dec 2007 - Linksys SPA962 with SPA932 unexpected reboots

We are having an issue with the SPA962/932 combo where the phone and the sidecar
will reboot unexpectedly ? could be onhook, could be on a call, doesn?t seem to
matter.  I read that certain early firmware revisions could cause this so I?m
running what was a week ago the newest available (5.1.18).  A call to Linksys
support suggested that I ensure that the phones are using a recent firmware
version (there?s one newer release just a few days ago) and to disable
provisioning via the web interface to see if that would help.  Any advice from
users of this phone/sidecar out there?

 

Details:

 

-          SPA962 w/ v5.1.18 firmware and SPA932 sidecar

-          The format of my SPA932 config is: fnc=blf+sd;sub=100 at 10.0.1.2

-          Using trixbox with Asterisk 1.2.24

 

 

I fully expected the newer firmware release that I?m using to prevent this based
on user reports from prior firmware versions and I?m unsure of the validity of
disabling provisioning since googling the issue didn?t produce any confirmation
that anyone else has had to do this?

 

Thanks

 

marty

 


No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.503 / Virus Database: 269.17.1/1182 - Release Date: 12/12/2007
11:29 AM
 
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There is a 5.2.2 firmware available now, but the changelog for it isn't
helpful at all.

PaulH


On Wed, 2007-12-12 at 11:22 -0700, Marty Mastera wrote:
> We are having an issue with the SPA962/932 combo where the phone and
> the sidecar will reboot unexpectedly ? could be onhook, could be on a
> call, doesn?t seem to matter.  I read that certain early firmware
> revisions could cause this so I?m running what was a week ago the
> newest available (5.1.18).  A call to Linksys support suggested that I
> ensure that the phones are using a recent firmware version (there?s
> one newer release just a few days ago) and to disable provisioning via
> the web interface to see if that would help.  Any advice from users of
> this phone/sidecar out there?
> 
>  
> 
> Details:
> 
>  
> 
> -         SPA962 w/ v5.1.18 firmware and SPA932 sidecar
> 
> -         The format of my SPA932 config is: fnc=blf
> +sd;sub=100 at 10.0.1.2
> 
> -         Using trixbox with Asterisk 1.2.24
> 
>  
> 
>  
> 
> I fully expected the newer firmware release that I?m using to prevent
> this based on user reports from prior firmware versions and I?m unsure
> of the validity of disabling provisioning since googling the issue
> didn?t produce any confirmation that anyone else has had to do this?
> 
>  
> 
> Thanks
> 
>  
> 
> marty
> 
>  
> 
> 
> 
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.503 / Virus Database: 269.17.1/1182 - Release Date:
> 12/12/2007 11:29 AM
> 
> 
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On Wed, 2007-12-12 at 11:22 -0700, Marty Mastera wrote:
> We are having an issue with the SPA962/932 combo where the phone and
> the sidecar will reboot unexpectedly ? could be onhook, could be on a
> call, doesn?t seem to matter.  
I've had no problems at all with my SPA-962/932 combo, and I've used all
kinds of different firmware versions.  If I had to guess, I'd guess that
it is a bad phone or bad power adapter.

---
Jared Smith
Community Relations Manager
Digium, Inc.