asterisk users - Nov 2007 - Snom phones, blinking lights and call pickup

Hi!

I have the following questions/problems with * 1.4.
We have several Snom phones (320 and 360). Hints are configured in 
extensions.conf (core show hints shows the correct values). My Snom phone 
is registered to some numbers (validated by using sip show 
subscriptions). I see the lights blinking if someone calls the subscribed 
number and steady lights if the call is established.

So far, so good. What I want now is that I can see the number of the 
caller in my display and can pickup the call by pressing the blinking 
lights. I can pickup the call using the pickup extension.

IIRC there is some pickup magic with Snom firmware 7.x. But this doesn?t 
solve my problem with the missing number in the display.

A little example:
Person A calls Person B. I am subscribed to B?s number. My Snom light is 
blinking. Now I want to see the number and be able to pickup the call. If 
I can restrict this bevaviour with pickupgroups, this would be great.

When I used * 1.2, the example above would result in the displayed 
message ?From B to B? in the phone which was quite useless (I don?t see 
who called), but by pressing the blinking light I could pickup the call.

This is a part of my sip.conf for a snom phone:
[404]
type=friend
context=sip
callerid=?Stephan Seitz? <404>
username=404
secret=<secret>
host=dynamic
defaultip=10.10.30.103
canreinvite=no
mailbox=404
vmexten=1404
call-limit=1
useclientcode=yes
subscribecontext = sip
notifyringing = yes
notifyhold=yes
dtmfmode = rfc2833

Any hints how to solve the problem are welcome.

Shade and sweet water!

	Stephan

-- 
| Stephan Seitz                    E-Mail: Nur-Ab-Sal at gmx.de |
| PGP Public Keys: http://fsing.rootsland.net/~stse/pgp.html |
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Stephan Seitz wrote:
> We have several Snom phones (320 and 360). Hints are configured in 
> extensions.conf (core show hints shows the correct values). My Snom phone 
> is registered to some numbers (validated by using sip show 
> subscriptions). I see the lights blinking if someone calls the subscribed 
> number and steady lights if the call is established.
> 
> So far, so good. What I want now is that I can see the number of the 
> caller in my display and can pickup the call by pressing the blinking 
> lights. I can pickup the call using the pickup extension.
> 
> IIRC there is some pickup magic with Snom firmware 7.x. But this doesn?t 
> solve my problem with the missing number in the display.
Asterisk is not able to do that. I once wrote a patch for
it (see bug 5014) which was not checked in.

However picking up the call by pressing the button can
be done with the Snom phones.

Regards,
  Philipp Kempgen

-- 
amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de
    Let's use IT to solve problems and not to create new ones.
          Asterisk? -> http://www.das-asterisk-buch.de

Gesch?ftsf?hrer: Stefan Wintermeyer
Handelsregister: Neuwied B 14998

On 11/27/07, Stephan Seitz <nur-ab-sal at gmx.de> wrote:

[snip]
> So far, so good. What I want now is that I can see the number of the
> caller in my display and can pickup the call by pressing the blinking
> lights. I can pickup the call using the pickup extension.
Hi,

I would first ask yourself what you expect to happen if (for example)
you have a snom sidecar, and there are 42 lights all blinking at the
same time? I do not think that your feature request stands the
"usability" test :)

Even in the much simpler case of 2 calls coming in at once, how do you
associate the numbers on the screen to the correct buttons?

What if the ringing-hint is flashing for 2 or more simultaneous calls
(which is quite possible) - Which one is indicated, and how do you
choose which one to pick-up?

Perhaps snom have come up with some fantastic method of dealing with
this. Given the space available on their LCD - I personally doubt it!

Just my 2p.
Steve

On Tue, Nov 27, 2007 at 04:36:33PM +0000, Steve Davies
wrote:
>I would first ask yourself what you expect to happen if (for example)
>you have a snom sidecar, and there are 42 lights all blinking at the
>same time? I do not think that your feature request stands the
>"usability" test :)
Well, of course if you want to monitor all lines in a call center, you 
will certainly have some problems. But in small environments this is 
working.

The ISDN PBX in our company building does the following:
- some phones in the office area are monitor phones for a range of 
   numbers (about 5);
- now one of these numbers are called:
   1. the phone with this number rings;
   2. if the call is not answered after a short time, a light (phone 
      layout is similiar to the Snom phones) begins to blink at the 
      monitor phones; caller ID and the target number are displayed; if 
      you press the button next to the blinking light, you pick-up the 
      call;
   3. still a little time later the monitor phones are additionally 
      ringing, but you still have to press the button to pick-up the call;
- and while others without monitor phones may see that a line is 
   ringing/busy, they are not allowed to take the call;

Any plans of getting rid of the building PBX shared by other companys as 
well and replacing it with Asterix (a wish to gain more independance) are 
not allowed in presenting fewer features. Those are the guidelines, now 
I?m testing.  If I can?t implement the old behaviour close enough, I will 
probably have to look at other solutions.

Shade and sweet water!

	Stephan

-- 
| Stephan Seitz                    E-Mail: Nur-Ab-Sal at gmx.de |
| PGP Public Keys: http://fsing.rootsland.net/~stse/pgp.html |
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And be sure to monitor any updates at
http://bugs.digium.com/view.php?id=5014


Gr??e,
  Philipp Kempgen

-- 
amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de
    Let's use IT to solve problems and not to create new ones.
          Asterisk? -> http://www.das-asterisk-buch.de

Gesch?ftsf?hrer: Stefan Wintermeyer
Handelsregister: Neuwied B 14998