Hello, I feel like I understand how the dial plan works pretty well with one exception. It seems like queues are using the stdexen macro to ring the agents/extensions. Is this normal? Is there anyway to configure this differently? I realize this is a newbie question, but I have searched google/archives and haven't been able to find the answer. Thanks, Elliot -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070829/7cb97b68/attachment.htm
On 8/29/07, Elliot Finley <EFinley at emerytelcom.com> wrote:> I feel like I understand how the dial plan works pretty well with one > exception. It seems like queues are using the stdexen macro to ring the > agents/extensions. Is this normal? Is there anyway to configure this > differently?I'm not completely sure - which one is actually used, but there is context for queue, and context for agent, when it makes login into Agent/ interface. So you just have to play with two of them (or read docs) - but you can change that for sure. Regards, Atis -- Atis Lezdins, IT Responsible of BEST Riga, atis at BEST.eu.org ICQ: 142239285 Skype: atis.lezdins Cell Phone: +371 28806004 [Tele2, Latvia] Work phone: +1 800 7502835 [Toll free, USA] ?BEST? -> www.BEST.eu.org
Elliot Finley wrote:> > Hello, > > > > I feel like I understand how the dial plan works pretty well with one > exception. It seems like queues are using the stdexen macro to ring > the agents/extensions. Is this normal? Is there anyway to configure > this differently? >Hi Elliot, The queue will use the dial method in the current (or default) context. If you want a different dial method for the queue, put the queue in a new context along with the code for the new dial method. For example, assuming call centre phones are on extensions 100 through 199 ... [office] ... regular office dialplan here ... ; Call any extension exten => _XXX,1,Macro(stdexten,${EXT_${EXTEN}}) [call-centre] ...IVR, etc here .... ; Only call call centre extensions exten => _1XX,1,macro(ccexten,${EXT_${EXTEN}}) [macro-stdexten] ... handle dialing this way .... [macro-ccexten] ... handle dialing that way ... regards, Drew -- Drew Gibson Systems Administrator OANDA Corporation 416-593-6767 x322 www.oanda.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070829/d659b6ca/attachment.htm