asterisk users - Jul 2007 - Polycom 650 freezing on Transfer

All,

 

Has anyone experienced a problem with the Polycom 650 phone freezing
when you try to do a transfer?

 

I am running asterisk 1.2.20.1 with Polycom SIP version 2.1.1.0052 and
boot rom version 3.2.3.0002.

 

I have Polycom 501 phones that work perfectly with the same software
versions.  The 650 phone; when I hit transfer the caller is placed on
hold and the phone is still operational.  As soon as I hit a number the
phone it will immediately hang and then reboot.  Instead of trying to
key in a number if I use the KEM for the transfer it works perfectly
fine.  The problem only occurs when I try to enter a number into the
phone and it always freezes on the first digit. 

 

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David,

In my experience this is usually due to the 650 being provisioned with a config
file that pre-dates SIP version 2.1.1.0052. There's all kinds of things that
can lurk in older configs that will cause the newer phone to behave oddly in
just the way you describe. New phones need new configs, without exceptions. Try
provisioning the 650 with the stock configs supplied with the latest firmware,
then go from there.

-Darren

-- 
Darren Nickerson
Senior Sales & Support Engineer
Telephony Depot
www.telephonydepot.com
+1.215.825.8710 ext 8106 (office)
+1.215.243.8335 (fax)
  ----- Original Message ----- 
  From: Klaverstyn, David C 
  To: Asterisk Users Mailing List - Non-Commercial Discussion 
  Sent: Thursday, July 19, 2007 6:34 PM
  Subject: [asterisk-users] Polycom 650 freezing on Transfer


  All,

   

  Has anyone experienced a problem with the Polycom 650 phone freezing when you
try to do a transfer?

   

  I am running asterisk 1.2.20.1 with Polycom SIP version 2.1.1.0052 and boot
rom version 3.2.3.0002.

   

  I have Polycom 501 phones that work perfectly with the same software versions.
The 650 phone; when I hit transfer the caller is placed on hold and the phone is
still operational.  As soon as I hit a number the phone it will immediately hang
and then reboot.  Instead of trying to key in a number if I use the KEM for the
transfer it works perfectly fine.  The problem only occurs when I try to enter a
number into the phone and it always freezes on the first digit.

   



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