asterisk users - May 2007 - reset Polycom phones remotely

I have provisioned a bunch of Polycom 301 phones to get the config files
from my ftp server.  Out of the 4 phones 2 get the config file however the
other 2 cannot contact the boot server.  I have reboot the phones a number
of times remotely (the client is 400 km away) through vnc and logging onto
the web config internally.  No matter what I change on the web config page
it is not saved.  I feel I need to reset or reformat the phones  - if so how
can I do this remotely?  Can anyone think of a reason why these 2 phones
cannot contact the boot server when the other 2 can?

 

Steve

 

 

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Forum wrote on 5/26/07 5:32 PM:
> I have provisioned a bunch of Polycom 301 phones to get the config files
> from my ftp server.  Out of the 4 phones 2 get the config file however
> the other 2 cannot contact the boot server.  I have reboot the phones a
> number of times remotely (the client is 400 km away) through vnc and
> logging onto the web config internally.  No matter what I change on the
> web config page it is not saved.  I feel I need to reset or reformat the
> phones  - if so how can I do this remotely?  Can anyone think of a
> reason why these 2 phones cannot contact the boot server when the other
> 2 can?
Have you checked their boot server type, and does it match what you have
available?  If FTP is all you have set up on the boot server and those
two phones are set to use TFTP then you would have this issue.

-- 
Dave Miller                                   http://www.justdave.net/
System Administrator, Mozilla Corporation      http://www.mozilla.com/
Project Leader, Bugzilla Bug Tracking System  http://www.bugzilla.org/

An answer to your original question: if you can get someone _to_ the 
phones, on the polycom 30x's you would hold the VolDn, VolUp, DND, and 
Hold buttons for a while to reboot.

For anyone with the 50x or 60x, you would hold the VolDn, VolUp, 
Messages, and Hold buttons.

Moj

Forum wrote:
> I have provisioned a bunch of Polycom 301 phones to get the config files 
> from my ftp server.  Out of the 4 phones 2 get the config file however 
> the other 2 cannot contact the boot server.  I have reboot the phones a 
> number of times remotely (the client is 400 km away) through vnc and 
> logging onto the web config internally.  No matter what I change on the 
> web config page it is not saved.  I feel I need to reset or reformat the 
> phones  - if so how can I do this remotely?  Can anyone think of a 
> reason why these 2 phones cannot contact the boot server when the other 
> 2 can?
> 
>  
> 
> Steve
> 
>  
> 
>  
> 
> 
> ------------------------------------------------------------------------
> 
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Not necessarily. If you set the following in the sip.cfg file to 1 it
will reboot even if there are no changes. The default is zero which will
only reboot if there are changes.

voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1"/>

_______________
 
Kevin Savoy
Business Unit Telecom Analyst
2218 4th Ave W
Williston, ND 58801
Ph: 701-774-4023
Fax: 701-774-2901
http://www.novo1.com
Novo 1 is a service mark of Novo 1, Inc

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Stephen
Bosch
Sent: Thursday, May 31, 2007 10:24 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] reset Polycom phones remotely

Rob Schall wrote:
> If all you need is a soft reboot to load config files and want to do
it
> remotely, there is no need to cut power to the phones. I know this
works
> on polycom 501 and 601s. I assume it would work on other polycoms as
well.
> 
> asterisk -rx 'sip notify polycom-check-cfg 192.168.1.XXX '
The trouble with this is that it only works if the configs have actually
changed. The phone checks -- if there is a change, then it reboots.

-Stephen-
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Savoy, Kevin - Williston, ND wrote:
> Not necessarily. If you set the following in the sip.cfg file to 1 it
> will reboot even if there are no changes. The default is zero which will
> only reboot if there are changes.
> 
> voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1"/>
Hoo-ray! Thanks for this!

-Stephen-