A client of mine has a Snom 320. Usually when he comes in each morning, it is asking him for a password. A power cycle brings it back to normal operation. How do I troubleshoot this further? --Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070221/0e4d3ab8/attachment.htm
Mike, A few things you can try, default administrator password should 0000 by default. Maybe it just needs that entered. Otherwise, if the phone is being used with Asterisk, there was a bug on an issue like this which may have since been resolved, but non-the- less is documented here: http://voipstore.atacomm.com/Support/KB/ ViewArticle.aspx/27934028032-1-10.htm Secondly, if this doesn't work, I'd really suggest the simple routine, manufacturer reset followed by the latest stable firmware release upgrade. Instructions for a factory reset can be found here: http:// voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-9.htm Hope that helps, Jessee Holmes Atacomm / Ataractic Corporation www.atacomm.com V: 1-877-700-VOIP jholmes@atacomm.com Looking for voice over IP products? Visit our VoIP store at http:// voipstore.atacomm.com/ On Feb 21, 2007, at 4:52 PM, Mike Hammett wrote:> A client of mine has a Snom 320. Usually when he comes in each > morning, it is asking him for a password. A power cycle brings it > back to normal operation. How do I troubleshoot this further? > > > > --Mike > > > > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070221/12b586f5/attachment.htm
>>>>> "MH" == Mike Hammett <asterisk-users@ics-il.net> writes:MH> A client of mine has a Snom 320. Usually when he comes in each MH> morning, it is asking him for a password. A power cycle brings it MH> back to normal operation. How do I troubleshoot this further? It isn't necessary to power cycle, it's enough to just hit X. First you send nasty thoughts towards Snom headquarters. After that, you go into the web interface and turn off Challenge Response on Phone. *poof*, problem gone. /Benny
It must be the challenge response bug. They are still using 1.0.x and I turned off challenge response on the phone. I made the change last week, but I haven't heard from the user one way or the other. This server is slated to be upgraded to 1.4.0. --Mike ------------------------------ Message: 14 Date: Wed, 21 Feb 2007 16:52:10 -0600 From: "Mike Hammett" <asterisk-users@ics-il.net> Subject: [asterisk-users] Snom 320 password To: <asterisk-users@lists.digium.com> Message-ID: <014e01c7560a$ec75bff0$0f01010a@MidgetMan> Content-Type: text/plain; charset="us-ascii" A client of mine has a Snom 320. Usually when he comes in each morning, it is asking him for a password. A power cycle brings it back to normal operation. How do I troubleshoot this further? --Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070221/0e4d3a b8/attachment-0001.htm ------------------------------