asterisk users - Dec 2006 - No answer when press 0 for operator in VM in 1.0 .9?

Users cannot dial 0 to get to the operator in voicemail.

* 1.0.9
Linux asterisk1.local 2.4.21-32.EL #1 Wed May 18 18:31:54 EDT 2005 i686
athlon i386 GNU/Linux (CentOS)
Snom 360
DTMF=RFC2833
Switched LAN, no problems w/ DTMF anywhere
operator=yes in voicemail.conf

this does not apply to my situation:

http://bugs.digium.com/bug_view_page.php?bug_id=0003080

When OGM is played, you press 0, nothing on the console. When it starts
recording, you can press Zero-Zero and this is what happens:

    -- Executing GotoIf("IAX2/landmark@landmark/2", "1?3:4")
in new stack
    -- Goto (dial-internal,ivr-vm,3)
    -- Executing VoiceMail("IAX2/landmark@landmark/2",
"u0552@default") in
new stack
    -- Playing 'voicemail/default/0552/unavail' (language 'en')
    -- Playing 'vm-intro' (language 'en')
    -- Playing 'beep' (language 'en')
    -- Recording the message
    -- x=0, open writing:
/var/spool/asterisk/voicemail/default/0552/INBOX/msg0000 format: wav49,
0x8694d40
    -- x=1, open writing:
/var/spool/asterisk/voicemail/default/0552/INBOX/msg0000 format: wav,
0x8654d88
    -- User cancelled by pressing 0
    -- Playing 'vm-saveoper' (language 'en')
    -- Playing 'vm-deleted' (language 'en')
    -- Playing 'transfer' (language 'en')
    -- Executing NoOp("IAX2/landmark@landmark/2", "INBOUND
Regular call
exiting for user Hansen Li from "Colin Anderson"
<7028247>") in new stack
    -- Hungup 'IAX2/landmark@landmark/2'


Any pointers would be welcome.