asterisk users - Oct 2006 - Polycom IP 501 phone randomly resets itself (loses Received call log, Missed calls, placed calls)

I've been noticing that my group of Polycom IP 501 phones seems to
randomly reset themselves nearly every night (I guess it usually
happens at night, since I've never seen it happen while I've been at
work during the day)..

When I say "reset", I mean, the hands free volume and ring volume are
set to the default and the call logs (received calls, missed calls,
placed calls) are all reset.  It does, however, keep certain settings
such as the specific ring tone used for incoming calls.. But most
other settings are being reset..  Has anyone else experienced this, or
know why it might be happening?  Thanks,

Mike

Mike,
    Is this using PoE, or the injector?  When I've had this happen, I've
been using PoE, it's been in my wiring, specifically in the cable between
the wall jack and the phone.  Replacing that cable has always sorted it out
for me.

Thanks,

James


On 10/13/06 9:40 AM, "Mike Garey" <random51k@gmail.com> wrote:
> I've been noticing that my group of Polycom IP 501 phones seems to
> randomly reset themselves nearly every night (I guess it usually
> happens at night, since I've never seen it happen while I've been
at
> work during the day)..
> 
> When I say "reset", I mean, the hands free volume and ring volume
are
> set to the default and the call logs (received calls, missed calls,
> placed calls) are all reset.  It does, however, keep certain settings
> such as the specific ring tone used for incoming calls.. But most
> other settings are being reset..  Has anyone else experienced this, or
> know why it might be happening?  Thanks,
> 
> Mike
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-- 
James Texter

Hi Mike -
> I've been noticing that my group of Polycom IP 501 phones seems to
> randomly reset themselves nearly every night (I guess it usually
> happens at night, since I've never seen it happen while I've been
at
> work during the day)..
>
> When I say "reset", I mean, the hands free volume and ring volume
are
> set to the default and the call logs (received calls, missed calls,
> placed calls) are all reset.  It does, however, keep certain settings
> such as the specific ring tone used for incoming calls.. But most
> other settings are being reset..  Has anyone else experienced this, or
> know why it might be happening?  Thanks,
These are symptoms of your phone rebooting.  Ring tones will stay,
ring and call volumes will reset, as will call lists.

What boot method are you using (FTP, TFTP, HTTP, Standalone)?  What
SIP firmware and bootrom versions do you have?  Can you post you
sip.cfg somewhere (like http://pastebin.ca/)?

You don't, by chance, have a cron script that sends check-sync
messages to the phones every night?  That's a joke, BTW.

- Noah

Sounds like they are rebooting. Is power being interrupted at night?


On Oct 13, 2006, at 9:40 AM, Mike Garey wrote:
> I've been noticing that my group of Polycom IP 501 phones seems to
> randomly reset themselves nearly every night (I guess it usually
> happens at night, since I've never seen it happen while I've been
at
> work during the day)..
>
> When I say "reset", I mean, the hands free volume and ring volume
are
> set to the default and the call logs (received calls, missed calls,
> placed calls) are all reset.  It does, however, keep certain settings
> such as the specific ring tone used for incoming calls.. But most
> other settings are being reset..  Has anyone else experienced this, or
> know why it might be happening?  Thanks,
>
> Mike
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users

Does your switch have quality input power?

Are the ethernet cables too long?  I could be wrong but I think that the 
signal loss in a long wire affects electricity transmission in a poor 
way, but maybe that's only for weak signals when compared to the noise 
level <shrug>

As an aside, the switch you mentioned claims it can output 15.4W per 
port simultaneously, so the ~4.8W my Polycom 501 phone draws shouldn't 
trigger its overcurrent protection.


Moj

Mike Garey wrote:
> I've been noticing that my group of Polycom IP 501 phones seems to
> randomly reset themselves nearly every night (I guess it usually
> happens at night, since I've never seen it happen while I've been
at
> work during the day)..
> 
> When I say "reset", I mean, the hands free volume and ring volume
are
> set to the default and the call logs (received calls, missed calls,
> placed calls) are all reset.  It does, however, keep certain settings
> such as the specific ring tone used for incoming calls.. But most
> other settings are being reset..  Has anyone else experienced this, or
> know why it might be happening?  Thanks,
> 
> Mike
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
> !DSPAM:500,452fb14c87861504517840!
> 
-- 
Mojo <mojo@horanappraisals.com>
Office Manager, Horan & Company, LLC
(907) 747-6666 x112

Mike Garey wrote:
> I've been noticing that my group of Polycom IP 501 phones seems to
> randomly reset themselves nearly every night (I guess it usually
> happens at night, since I've never seen it happen while I've been
at
> work during the day)..
> 
> When I say "reset", I mean, the hands free volume and ring volume
are
> set to the default and the call logs (received calls, missed calls,
> placed calls) are all reset.  It does, however, keep certain settings
> such as the specific ring tone used for incoming calls.. But most
> other settings are being reset..  Has anyone else experienced this, or
> know why it might be happening?  Thanks,
What firmware version are you using? There is an option to make the phones
check their config and reboot every day:

<provisioning prov.fileSystem.rfs0.minFreeSpace="5"
prov.fileSystem.ffs0.4meg.minFreeSpace="420"
prov.fileSystem.ffs0.2meg.minFreeSpace="48"
prov.polling.enabled="0"
prov.polling.mode="abs" prov.polling.period="86400"
prov.polling.time="03:00"/>

if prev.polling.enabled is set then it will check for new configs and reboot
if there are any.

Also, if you set
      <volume voice.volume.persist.handset="1"
voice.volume.persist.headset="1"
voice.volume.persist.handsfree="1"/>

then the headset and speaker volumes will be saved.

-- 
James Andrewartha
Systems Administrator
Data Analysis Australia Pty Ltd