Hello, This question is probabely recurrent, i apologize, but i haven't found a limpid explanation (for me) in mail list, google, and hum.... source code): When use the Command DIAL to ring a group, WHERE is stored the name of the 'winner' who pick up the call ? ($variable = ?), and, step beyond: WHEN (or on EVENT = ?) could we get this variable ? many threads but nothing very very decisive (use event link, importvar, dialpeername (broken), bridged etc etc) Thank's for your help to get the right process Best regards