asterisk users - Feb 2006 - monitor outgoing calls in queue / campaings

hi

i'm migrating a callcenter to asterisk, inbound calls, queue monitorig
is ok, but how can i monitot outgoing calls?

for example my agent can be associated with more than one campaigns,
so if i monitor his calls in a day, how can i learn about how many
calls has he made for campaings A or campaings B?

i'm thinking to add some extensions, for example:

exten => 99XXXXXX,1;Register in db the call how campaings 99;
exten => 99XXXXXX,2;Dial

exten => 98XXXXXX,1;Register in db the call how campaings 98;
exten => 98XXXXXX,2;Dial


but, maybe there is something that do it automaticly...is it possible?

The only way to do it 'automatically' would be to installing some dial-
out software.....like vicidial.....

PaulH

On Tue, 2006-02-28 at 13:47 +0100, nik600 wrote:
> hi
> 
> i'm migrating a callcenter to asterisk, inbound calls, queue monitorig
> is ok, but how can i monitot outgoing calls?
> 
> for example my agent can be associated with more than one campaigns,
> so if i monitor his calls in a day, how can i learn about how many
> calls has he made for campaings A or campaings B?
> 
> i'm thinking to add some extensions, for example:
> 
> exten => 99XXXXXX,1;Register in db the call how campaings 99;
> exten => 99XXXXXX,2;Dial
> 
> exten => 98XXXXXX,1;Register in db the call how campaings 98;
> exten => 98XXXXXX,2;Dial
> 
> 
> but, maybe there is something that do it automaticly...is it possible?
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I use Speed dial keys for setting account codes for the different
queues. When an agent dials out I have them hit the speed dial key and
the call is registered to that account code. Pretty typical of any call
center outbound calling.