I am getting this on the console once people call in
-- outgoing agentcall, to agent '1001', on
'Local/3044@local-fd6d,1'
-- Called Agent/1001
-- Executing Macro("Local/3044@local-fd6d,2",
"sipline|3044") in new stack
-- Executing Dial("Local/3044@local-fd6d,2",
"SIP/3044|20|t") in new stack
-- Called 3044
-- SIP/3044-6a6e is ringing
-- Agent/1001 is ringing
-- SIP/3044-6a6e answered Local/3044@local-fd6d,2
-- Local/3044@local-fd6d,1 answered, waiting for
'#' to acknowledge
-- Started music on hold, class 'default', on
Local/3044@local-fd6d,2
-- Stopped music on hold on
Local/3044@local-fd6d,2
Now, I answer, press # on my phone to acknowledge the
call and it goes back again.....Am I doing something
wrong?
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Crystal Stream, Incorporated wrote:> I am getting this on the console once people call in > > -- outgoing agentcall, to agent '1001', on > 'Local/3044@local-fd6d,1' > -- Called Agent/1001 > -- Executing Macro("Local/3044@local-fd6d,2", > "sipline|3044") in new stack > -- Executing Dial("Local/3044@local-fd6d,2", > "SIP/3044|20|t") in new stack > -- Called 3044 > > -- SIP/3044-6a6e is ringing > > -- Agent/1001 is ringing > > -- SIP/3044-6a6e answered Local/3044@local-fd6d,2 > -- Local/3044@local-fd6d,1 answered, waiting for > '#' to acknowledge > > -- Started music on hold, class 'default', on > Local/3044@local-fd6d,2 > > -- Stopped music on hold on > Local/3044@local-fd6d,2 > > > Now, I answer, press # on my phone to acknowledge the > call and it goes back again.....Am I doing something > wrong?You mean, it hangs up and calls you back again? Sounds like you have option h on Queue and have # set to hangup in features.conf. Kevin
Hi all Does any one experience the scenario in which an agent sits behind any trunk and serves the queue. Bcz I have tried and the queue acts very veared as when it tries the agent extension across the trunk it starts music onhold and when the agent is busy/not responding then it stops music on hold again when it starts hunting the agents across a trunk again starts the MOH and again stops the MOH when it can't find the agent online. To make thing worse if the MOH is dynamic then the user hears different MOH tones after a period of 1 or two seconds, and if u have enabled voice prompts in the queue then the result is even more bad. Best Regards Mohammad Zeeshan Latif -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3612 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20060809/4261d89b/smime.bin