Hello all,
We have a situation where our 30 lines are maxing out, but no one is on a
call. We are currently running CVS head downloaded on 15/8/2005 on a Dell
Power Edge 2850. Our office mainly functions on a queue system. At the
time this happened all our agents were logged in and no one was taking a
call. Does anyone have a similar experience and ideas on how to fix this
problem?
This is our Cli printout.
-- Playing 'queue-thank you' (language 'en')
Sep 21 14:53:59 WARNING[3762]: chan_zap.c:8107 pri_dchannel: Ring requested
on channel 0/9 already in use on span 1. Hanging up owner.
shSep 21 14:54:00 WARNING[3762]: chan_zap.c:8107 pri_dchannel: Ring
requested on channel 0/10 already in use on span 1. Hanging up owner.
-- Started music on hold, class 'classic', on Zap/24-1
ow Sep 21 14:54:01 WARNING[3762]: chan_zap.c:8107 pri_dchannel: Ring
requested on channel 0/11 already in use on span 1. Hanging up owner.
-- Started music on hold, class 'classic', on Zap/22-1
Sep 21 14:54:01 WARNING[3762]: chan_zap.c:8107 pri_dchannel: Ring requested
on channel 0/12 already in use on span 1. Hanging up owner.
chaSep 21 14:54:01 WARNING[3762]: chan_zap.c:8107 pri_dchannel: Ring
requested on channel 0/13 already in use on span 1. Hanging up owner.
nnelsSep 21 14:54:02 WARNING[3762]: chan_zap.c:8107 pri_dchannel: Ring
requested on channel 0/14 already in use on span 1. Hanging up owner.
No such command 'showshow' (type 'help' for help)
*CLI> Sep 21 14:54:03 WARNING[3762]: chan_zap.c:8107 pri_dchannel: Ring
requested on channel 0/17 already in use on span 1. Hanging up owner.
show channels
Channel Location State Application(Data)
Zap/1-1 s@other:4 Up Queue(other|t|||1800)
Zap/4-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/8-1 s@csales:4 Up Queue(csales|t|||30)
Zap/20-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/21-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/19-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/7-1 s@csales:4 Up Queue(csales|t|||30)
Zap/27-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/18-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/17-1 s@accounts:4 Up Queue(accounts|t|||1800)
Zap/5-1 s@tech:4 Up Queue(onetech|t|||1800)
Zap/14-1 s@sales:4 Up Queue(sales|t|||1800)
Zap/3-1 s@tech:4 Up Queue(onetech|t|||1800)
Zap/13-1 s@other:4 Up Queue(other|t|||1800)
Zap/12-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/11-1 s@rts:4 Up Queue(rts|t|||1800)
Zap/28-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/25-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/6-1 s@rts:4 Up Queue(rts|t|||1800)
Zap/22-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/10-1 s@other:4 Up Queue(other|t|||1800)
Zap/9-1 s@rts:4 Up Queue(rts|t|||1800)
Zap/15-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/2-1 s@tech:4 Up Queue(onetech|t|||1800)
Zap/24-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/31-1 s@tech:4 Up Queue(onetech|t|||1800)
Zap/23-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/30-1 s@cts:4 Up Queue(cts|t|||1800)
Zap/26-1 s@tech:4 Up Queue(onetech|t|||1800)
Zap/29-1 s@tech:4 Up Queue(onetech|t|||1800)
30 active channels
30 active calls
-- Stopped music on hold on Zap/15-1
-- Playing 'queue-thereare' (language 'en')
Kind regards
Jennifer Hales
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