I just discovered an 18 hour call to Brazil that was 60 seconds of an employee calling a customer, then 18 hours and 47 minutes of background noise in their office. The Cisco 7960's have an issue where you sometime don't realize the phone is still off hook as was the case for this call. I'd like to use some options like AbsoluteTimeout, which would jump in the middle of a call every 60 minutes, and ask the calling party (for outbound calls only) to press 1 to continue. The problem I find with AbsoluteTimeout is that the call is disconnected BEFORE it reaches the T extension. Is there anyway to temporarily interrupt the call then reconnect the call when the user hits 1? Any ideas?