Gary Li
2005-Jun-17 18:40 UTC
[Asterisk-Users] Queue/How to get the number of incoming calls
Hi,all, Now,I am working at make an realtime monitor for the call center based on asterisk. and ,I had search the archive and wiki.Through the return info from the management API, I can get the waiting calls ,abandoned calls ,hold time, etc,but I don't know how to get the number of incoming calls. The info like following : **************************************************************************************************************************************** Asterisk Call Manager/1.0 Response: Success Message: Authentication accepted Response: Success Message: Queue status will follow Event: QueueParams Queue: test_queue Max: 18 Calls: 1 Holdtime: 127 Completed: 209 Abandoned: 18 ServiceLevel: 0 ServicelevelPerf: 0.0 Event: QueueMember Queue: test_queue Location: Agent/101 Membership: static Penalty: 0 CallsTaken: 20 LastCall: 1118794338 Event: QueueMember Queue: test_queue Location: Agent/102 Membership: static Penalty: 0 CallsTaken: 19 LastCall: 1118778909 Event: QueueMember Queue: test_queue Location: Agent/103 Membership: static Penalty: 0 CallsTaken: 14 LastCall: 1118782495 Event: QueueMember Queue: test_queue Location: Agent/104 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 Event: QueueMember Queue: test_queue Location: Agent/105 Membership: static Penalty: 0 CallsTaken: 9 LastCall: 1118779889 Event: QueueMember Queue: test_queue Location: Agent/106 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 Event: QueueMember Queue: test_queue Location: Agent/107 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 Event: QueueMember Queue: test_queue Location: Agent/108 Membership: static Penalty: 0 CallsTaken: 146 LastCall: 1118795077 Event: QueueEntry Queue: test_queue Position: 1 Channel: Zap/6-1 CallerID: 4042662907 Wait: 739 Response: Goodbye Message: Thanks for all the fish. *************************************************************************************************************************************** who knows how to get it through such info ,or there are other method for getting incoming calls number? Any advice and help will be appreciated! Best Regards, Gary Li --------------------------------- DO YOU YAHOO!? ????G??????????????????? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050617/a14598b4/attachment.htm