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Hi everyone, I'm having a trouble while developing monitoring tool for queues. I'm using C# Sharp & I follow the instruction on http://www.voip-info.org/wiki/view/Asterisk+manager+Example%3A+C+Sharp. My question is how can I get information about how many people are there waiting on queue with this asterisk manager? I want to make that every time there is a call come into the

All, I've been doing a lot of work on the Queue application and have some ideas I wanted to get some feedback on. Many people, myself included, have stated their desire for more/better queue statistics. We ought to be able to bring things up to a standard comparable to the established ACD apps. While some basic metrics (completed/abandoned calls, which agents last took a call, etc) can be

Hi,all, Now,I am working at make an realtime monitor for the call center based on asterisk. and ,I had search the archive and wiki.Through the return info from the management API, I can get the waiting calls ,abandoned calls ,hold time, etc,but I don't know how to get the number of incoming calls. The info like following :